Relationship Advisor (Customer Service Agent) - 18-hour contract

Please note: We occasionally close vacancies early in the event we receive a high number of applications.

All roles within Red Kite Group may require you to perform duties for our subsidiary companies.

About the role

At Red Kite, we've set ourselves some challenging and ambitious objectives, because our tenants deserve it. As a tenant-led, not-for-profit, charitable housing association with around 6,500 homes in and around High Wycombe, we have a diverse customer base, so we need a team of great people who can create and maintain fantastic relationships.

We're looking for an enthusiastic Relationship Advisor to join our team and help our tenants by managing their repair requests and reports of antisocial behaviour, taking rent payments, and much more. Whether it's on the phone, email, face to face, or via social media, we need positive team players who know how to make the customer journey a great one.

About you

Do you like to be busy and have pride in helping others? If so, this could be the perfect opportunity to join our fantastic team.

We need staff who are going to stand up and be counted. Who will champion the role and use initiative to make a difference for our tenants. It can be a fast-paced and demanding environment at times, so the ability to work well under pressure is also important.

No matter what, you'll be working in partnership to achieve great results. After all, we're looking to build a team of future leaders here who work together, not individually.

So, if you're the type of person who normally volunteers to help out or likes to take the lead on problem solving, we're waiting for your application.

A background in housing would be great - contact centres, even better, but this is not essential. What's more important to us is that you can evidence how you're polite, professional, flexible and always looking for better ways of doing things.

Get in touch

Check out the job description and if you’re still as excited about this role as we are, complete an application form and email it to recruitment@redkitehousing.org.uk.

If you would like to arrange an informal chat about the role, please contact Ashley.Porter@redkitehousing.org.uk.

Please note: We occasionally close vacancies early in the event we receive a high number of applications, so we advise you to submit an application as early as possible.

35-hour week pilot

From June 2024 we have been piloting a change to our normal full-time, 37-hour 5-day week. Over 12 months we are trialling a shorter 35-hour week (for the same pay as before) where staff work a full day Monday to Thursday, and finish the working week at 1pm every Friday. It’s just a pilot at this stage while we evaluate its impact on our staff, our tenants, and the service we provide, but if successful we will consider a permanent move to this way of working in 2025.