What ways can I pay?

We offer a number of different ways to pay:

Direct debit

Direct debit is the easiest and most convenient way to pay your rent. You don’t have to worry about checking that your payments have gone through, because direct debit is paid automatically. We'll also adjust your direct debit for you if there are any changes to your rent amount.

If you pay by direct debit, you must have enough money in your account to meet the payments and avoid bank charges. You must also check your statements to make sure that the payments are being made. The usual direct debit guarantee applies. Find out more about direct debits and the direct debit guarantee.

Another great advantage to direct debit is that it puts you in charge of what day your money is taken out of your account. Money can be taken from your account on any day you choose. Call us on 01494 476 100 to set up a direct debit or to find out more.

You can set up your own direct debit by using these forms:

Paying online

You can use this form to pay your rent quickly and easily online.

Paying over the phone

Call 03300 416 497 with your allpay and debit or credit card at the ready. This is an automated service, but this is not a premium rate number, standard call rates apply.

Smartphone payments

You can pay anytime, anywhere with the allpay app, available to download from the Apple Store and Google Play – this app lets you pay your rent securely through your mobile.

Red Kite payment card

You can pay your rent at any post office or PayPoint outlet using your Red Kite payment card. Just hand your card to the cashier and say how much you want to pay. You can pay by cash, cheque, debit card or postal order.

The cashier will swipe the card through an electronic reader and enter the amount being paid. The computer will print a receipt with the date, rent account number, the amount paid and details of the post office or PayPoint outlet. There are no bank charges, although some PayPoint outlets only accept cash payments.

Standing order

Standing order payments are similar to direct debits, except that we cannot change the amount paid if the rent changes. That is your responsibility, although we can help you with it.

Standing order payments must be made in advance and most banks will allow weekly, fortnightly or monthly payments. As with direct debits, you must have enough money in your account when the payments are due to go out, and you must check your statements to make sure payments have been made successfully.

To set up a standing order, you need to send a standing order mandate form to your bank with the details of your payment. Call us on 01494 476 100 and we can provide you with a standing order form.