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Manage your home online - new web service

All Red Kite tenants can now access their tenancy details online, through our new web service called ‘My home’. 

What is ‘My home’?
‘My home’ is a secure, private online area where you can access personal information and services relating to your tenancy and home. You can use it any time, or anywhere that has access to the internet. Use it to:

•    View your rent account and service charges
•    Make payments
•    Print statements
•    Report anti-social behaviour
•    Check your tenancy details
•    View and create repair jobs
•    Book home appointments
•    ...and much more

How do I access ‘My home’?
You can access ‘My home’ from the ‘My home’ tab at the top of our website and through our mobile app, which is available on the App Store and Google Play. All you need is your tenancy reference number (which you can find on your latest statement or by calling us on 01494 476100) and a few minutes spare to login and see how it works. It’s easy!

Is it safe?
Yes. You need your tenancy reference number to register and then choose a username and password to use each time you sign in. That information will be personal to you and you alone.

How do I get started?
If you are confident online, (visit our website now and) create your account. If the internet and online services are not your speciality and you’d like a little help, please get in touch with us and we will be more than happy to help you get started.

Book a home appointment with our team online!

If you need help and support from our team of Experience Specialists, you can now book an appointment online, choosing your own date and time for them to see you at home. No more picking up the phone to speak to us – in just two minutes, you can tell us what you need help with, choose a suitable date and time and put it straight into our calendars! Our Experience Team are geared up for almost anything, so you can use this service for things such as: anti-social behaviour, neighbourhood improvements, fly tipping, estate inspections, boundary disputes and financial advice. It’s as easy as 1,2,3...simply visit www.redkitehousing.org.uk/bookanappointment, or download our free app and get booking!

 

 

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