In line with our policy framework, where applicable policies are prepared in consultation with our tenant representatives, and we consider tenant feedback and insight when creating or reviewing our policies. Find out more about how tenants shape our approach.
- Adaptations policy
- Allocations policy
- Anti-fraud policy
- Antisocial behaviour policy
- Asbestos management policy
- CCTV (tenant use) policy
- CCTV (Red Kite Group use) policy
- Commercial property management policy
- Compensation policy
- Complaints policy
- Damp, Mould & Condensation Management (Awaab's Law) Policy
- Decant policy
- Disposals policy
- Domestic abuse policy
- Electrical safety policy
- Empty homes policy
- Equality, diversity and inclusion policy
- Fire safety policy and management plan
- Gas appliance and heating safety policy
- Health and safety policy
- Lift safety policy
- Major works payment policy
- Mobility scooters policy
- Mutual exchange policy
- Neighbourhood management policy
- Pest control management policy
- Pet policy
- Priority moves policy
- Recharges policy
- Rent collection and debt recovery policy
- Repairs policy
- Safeguarding policy
- Shared ownership sales policy
- Shareholding membership policy
- Succession policy
- Tenancy changes policy
- Tenancy fraud policy
- Tenancy policy
- Tenant service charges policy
- Tenants and Community Strategy
- Unacceptable Behaviour & Staff Protection Policy
- Value for Money strategy
- Water treatment and anti-scalding policy
Leasehold handbook
If you're a leaseholder and you'd like to find out more information about your lease, take a look at our leasehold handbook, which sets out everything you need to know about being one of our leaseholders.
- See our leasehold handbook.