The Housing Ombudsman

The Housing Ombudsman is a free, independent and impartial organisation which resolves disputes between tenants and landlords.

Their address is:

Housing Ombudsman Service
PO Box 152
Liverpool L33 7WQ

Call: 0300 111 3000
Hours: 9.15am-5.15pm, Monday to Friday

The Housing Ombudsman's Complaint Handling Code: Self Assessment

See our Self Assessment against Housing Ombudsman Complaint Handling Code.

Praise for Red Kite from the Housing Ombudsman

In their September 2022 Insight Report, the Housing Ombudsman highlighted Red Kite's handling of a tenant's complaint, praising our fast response and prompt apology.

Ombudsman Richard Blakeway said:

"This was an excellent example of a landlord going beyond its obligations to improve outcomes for its resident."

Read the full case study in Insight Report #11.