The Housing Ombudsman is a free, independent and impartial organisation which resolves disputes between tenants and landlords.
Their address is:
Housing Ombudsman Service
PO Box 1484
Unit D
Preston
PR2 0ET
Call: 0300 111 3000
Email: info@housing-ombudsman.org.uk
Hours: Monday-Wednesday 9am-5pm
Thursday 9am-3.30pm
Friday 9am-5pm
The Housing Ombudsman's Complaint Handling Code: Self Assessment
See our Self Assessment against Housing Ombudsman Complaint Handling Code.
Praise for Red Kite from the Housing Ombudsman
In their September 2022 Insight Report, the Housing Ombudsman highlighted Red Kite's handling of a tenant's complaint, praising our fast response and prompt apology.
Ombudsman Richard Blakeway said:
"This was an excellent example of a landlord going beyond its obligations to improve outcomes for its resident."
Read the full case study in Insight Report #11.
Good landlord practice - Red Kite Community Housing
In this video from The Housing Ombudsman, their Adjudicator, Andrew, discusses an example of complaint handling good practice involving Red Kite: