The Housing Ombudsman is a free, independent and impartial organisation which resolves disputes between tenants and landlords.
Their address is:
Housing Ombudsman Service
PO Box 152
Liverpool L33 7WQ
The Housing Ombudsman's Complaint Handling Code: Self Assessment
Praise for Red Kite from the Housing Ombudsman
In their September 2022 Insight Report, the Housing Ombudsman highlighted Red Kite's handling of a tenant's complaint, praising our fast response and prompt apology.
Ombudsman Richard Blakeway said:
"This was an excellent example of a landlord going beyond its obligations to improve outcomes for its resident."