Legal Disrepair Surveyor - Complex Case Specialist

Your main responsibility will be leading on the organisation’s legal disrepair and Environmental Health Order cases in conjunction with taking ownership of a range of complex repair and sensitive tenancy issues ranging from tenant permission requests to damp, mould and condensation. You will be working closely with a variety of internal pods, tenants, contractors, specialist service providers, and third-party legal teams to achieve satisfactory outcomes and resolution to a varied caseload.

What we need you to do:

• Provide regular and professional communication and liaison with tenants and key stakeholders in relation to works instructed
• Have a good working knowledge of relevant legislation relating to disrepair, a good understanding of appropriate codes of practice, legal processes, and court procedures
• Take full responsibility for managing all assigned cases from start to finish in a professional and efficient manner whilst ensuring that appropriate stakeholders are updated regularly and comprehensive records are maintained
• Manage a range of contractors, ensuring they deliver in accordance with their brief/contract requirements and comply with KPIs
• Manage external relationships with key stakeholders, such as local authorities, solicitors, and contractors.

Where you have come from:

• A place where you have experience of working legal disrepair and Environmental Health Order cases
• A place where you have previously worked on and successfully resolved complex housing cases
• A customer-focused organisation
• A housing organisation or similar, would be preferable
• A place where there were 'best value services' and continuous improvement.

How to apply

Have a read through the job description and if you’re excited about this opportunity take a look at our guidance notes and complete the application form and email it to Recruitment@redkitehousing.org.uk.

If you’d like to have a conversation about the role, please contact Recruitment@redkitehousing.org.uk to arrange a chat.

Please note we reserve the right to close the advert early should we receive a significant number of suitable applications so please submit your application early.

35-hour week pilot

Since June 2024 we have been piloting a change to our normal full-time, 37-hour 5-day week. Over 12 months we are trialling a shorter 35-hour week (for the same pay as before) where staff work a full day Monday to Thursday, and finish the working week at 1pm every Friday. It’s just a pilot at this stage while we evaluate its impact on our staff, our tenants, and the service we provide, but if successful we will consider a permanent move to this way of working in 2025.