Garage Lettings Specialist - 6 months fixed term (16 hours per week)

The focus of this role is to maximise and generate income across our garages and hard standing spaces. As a key member of our Relationship Pod, you will provide an effective project management approach to this area of our business. Working in partnership with the Empty Homes Team, you will provide cover for each other and work as a team to make sure that we provide high levels of customer service at all times

What you will be responsible for:

• Execute our garage strategy by overseeing the management of over 1000 garages.
• Ensure that garages and their sites contribute to safe and sustainable communities.
• Identify and address the demand for garages.
• Manage our garage portfolio to provide consistent service, maximise rental income, and minimise voids.
• Ensure all viable garages are quickly available for rent, prioritising financial investment.
• Be our first point of contact for all things garage letting related.

What we need you to do:

• Be the main contact for all new and existing garage tenants, providing a friendly and professional service.
• Use Dynamics and Open Housing to manage and record all garage-related tasks.
• Provide a consistent and efficient lettings service, maximise rental income, and reduce void loss.
• Collaborate with Relationship Specialists to promptly process rent refunds.
• Oversee the signup process, issue tenancy and rental agreements, apply charges, and update records accurately.
• Efficiently manage the garage shared inbox and respond to queries promptly and expertly.
• Maintain accurate records, including managing a waiting list of applicants.
• Collaborate with the Development team on sites considered or agreed for development, including issuing notices to end tenancies and updating Open Housing.
• Process tenancy terminations according to the garage rental agreement.
• Conduct self-audits to ensure accurate rent charges are applied on Open Housing

How to apply

Have a read through the job description and if you’re excited about this opportunity complete the application form and email it to Recruitment@redkitehousing.org.uk.

If you’d like to have a conversation about the role, please contact Recruitment@redkitehousing.org.uk to arrange a chat.

Please note we reserve the right to close the advert early should we receive a significant number of suitable applications so please submit your application early.

35-hour week pilot

Since June 2024 we have been piloting a change to our normal full-time, 37-hour 5-day week. Over 12 months we are trialling a shorter 35-hour week (for the same pay as before) where staff work a full day Monday to Thursday, and finish the working week at 1pm every Friday. It’s just a pilot at this stage while we evaluate its impact on our staff, our tenants, and the service we provide, but if successful we will consider a permanent move to this way of working in 2025.