Business Analyst/IT Trainer

The Digital Team, comprising of IT Service Delivery, Data Governance and Digital Transformation aim to provide reliable and innovative technology services to our staff and tenants at Red Kite. We aim to empower our organisation and our customers by improving our current ways of working using technology in ever changing and innovative ways.

Forming part of a team that is driving the organisation’s digital transformation programme, you will identify and develop opportunities to continuously improve on the status quo, helping to prioritise and deliver meaningful change.

What we need you to do:

• Understand the organisation’s need to help drive improvements with a focus on using technology to enable this. Flexing your time between various streams of work as needed to deliver the ‘right thing at the right time’
• Be a champion for users, both staff and tenants – always seeking to improve interactions, usability, content, information, accessibility and design to reduce effort and multi system usage
• Play a key role in the development and configuration of our new Dynamics-based housing management system to provide a single view of our customers across the organisation
• Support the ongoing development of our technology products, including legacy systems while they await transition into the Digital Transformation roadmap
• Embed new ways of working through collaborative working across all areas of the business.

Where you have come from:

• An environment where you have experience in business analysis with a balance of understanding business processes, data use and enabling better working through technology
• Using your knowledge to define requirements and solutions which support strategic objectives, with clear focus, whilst ensuring that the solutions both deliver value and are achievable
• Able to produce excellent documentation to support requirements gathering and the design and build of new or enhancements for technological solutions
• Possess the ability to adjust analysis techniques to fit both Waterfall and Agile development methodologies
• Prior experience of working with Microsoft Dynamics developments in the UK Social Housing Sector would be a definite advantage.

Please note: We occasionally close vacancies early in the event we receive a high number of applications, so we advise you to submit an application as early as possible.

If you are interested in the Digital Transformation Lead post, please take a look through the job description and if you're as excited about these fantastic opportunities as we are, please get in touch and send an application form to recruitment@redkitehousing.org.uk.

35-hour week pilot

Since June 2024 we have been piloting a change to our normal full-time, 37-hour 5-day week. Over 12 months we are trialling a shorter 35-hour week (for the same pay as before) where staff work a full day Monday to Thursday and finish the working week at 1pm every Friday. It’s just a pilot at this stage while we evaluate its impact on our staff, our tenants, and the service we provide, but if successful we will consider a permanent move to this way of working in 2025.