Tenancy Specialist Team Leader

Please note: We occasionally close vacancies early in the event we receive a high number of applications.

All roles within Red Kite Group may require you to perform duties for our subsidiary companies.

Supervising a team of Relationship Co-ordinators, you will be a key part of our Relationship Pod, building lasting and sustainable relationships with your colleagues and our tenants to maximise efficiencies across all support tasks. You’ll ensure the team is customer focused and effectively managing our pre-tenancy engagement work as well as a range of tenancy management tasks such as tenancy changes. This role is all about working to have a well-oiled team that exceeds customer expectations, ensuring everything runs smoothly, and is instrumental in ensuring we have up-to-date records about our tenants.

The successful candidate will need to have a strong background in housing/tenancy management, understanding the legal processes in relation to tenancy law, as well as being a great manager, highly organised, a ‘details’ person who is great at prioritising and juggling multiple tasks. They will need to understand the wider Pod and Business requirements; act as a champion for excellence, providing a high-quality, award-winning, and customer-focused service. They will need to work well with others and be able to use their initiative to help us achieve our goals and have technical expertise in all areas of tenancy management/ tenancy changes.

What we need you to do

You will be responsible for the day-to-day tasks of the team and will manage and coordinate the workflow, ensuring the highest standards of customer care and service, and you will manage the Relationship Co-ordinators.

You will manage any high-risk or complex tenancy management cases, for example housing fraud, complex needs, and cases were there is a need for a more senior level of decision-making; and monitor, delegate, and plan workloads to ensure efficient and effective support is provided.

At Red Kite we embrace innovation, encourage creativity, and live by our values of Partnership, Respect and Pride. If we sound like the kind of organisation where you'd fit in, then we want to hear from you.  So what are you waiting for? Check out the job description and if you’re as excited about this role as we are, submit an application form to Recruitment@redkitehousing.org.uk.

35-hour week pilot

Since June 2024 we have been piloting a change to our normal full-time, 37-hour 5-day week. Over a 12-month period we are piloting a shorter 35-hour week (for the same pay as before) where staff work a full day Monday to Thursday, and finish the working week at 1pm every Friday. It’s just a pilot at this stage while we evaluate its impact on our staff, our tenants, and the service we provide, but if successful we will consider a permanent move to this way of working in 2025.