Repairs Contract Administrator

Our Property Pod is a hive of activity, responsible for delivering a range of services through our Home Safety, Asset Management and Responsive Repairs and Empty Homes teams. You will provide support to teams delivering the full range of works but will have a focus on the Responsive Repairs and Empty Homes contract. Every day brings its unique set of challenges which need effective contract management and logical decision-making skills to resolve.

Your main responsibility will be supporting the team in day-to-day contract administration duties with both responsive repair and empty homes service delivery. This includes working closely with tenants, contractors, and Red Kite staff to ensure wide range of contract administration functions are actioned within key KPI target times as well as providing general support to the wider Property Pod.

What we need you to do:

• Accurately scrutinise contractor invoice submissions, providing challenge as required
• Assist the operational technical teams in co-ordination of multiple void and responsive repairs works
• Assist with providing accurate update to our DMC case management system
• Produce and interpret accurate reports from internal systems
• Accurately update and maintain housing management systems relating to both empty homes and responsive repairs works
• Provide regular progress updates on performance and key operating targets
• Be a point of contact and liaison for contractors and consultants.

What our teams will see in you:

• Someone who will build effective and productive working relationships with staff, managers, partners, tenants, and leaseholders
• Someone who has great planning, coordination, and dispute resolution skills
• Strong verbal and written communication skills
• A person who has a good understanding of best practice within social housing
• Someone who understands the basic principles of effective contract management in a repairs and empty homes environment
• Someone who is IT literate, proficient in Microsoft Word, Outlook, Excel, and PowerPoint.

How to apply

Have a read of the job description and if you’re excited about this opportunity complete the application form and email it to Recruitment@redkitehousing.org.uk.

If you’d like to have a conversation about the role, please contact Recruitment@redkitehousing.org.uk to arrange a conversation.

35-hour week pilot

Since June 2024 we have been piloting a change to our normal full-time, 37-hour 5-day week. Over the last 7 months we have been piloting a shorter 35-hour week (for the same pay as before) where staff work a full day Monday to Thursday, and finish the working week at 1pm every Friday. It’s just a pilot at this stage while we evaluate its impact on our staff, our tenants, and the service we provide, but if successful we will consider a permanent move to this way of working in 2025.