Head of Community

Your approach should be one that aligns with Red Kite’s values — focused on partnership, respect and pride. You will play a key role in delivering services that are customer focussed, empower people and create positive life outcomes for our tenants, ensuring high standards and continuous improvement across the board.

Key responsibilities

• Lead and inspire a team to deliver high-performance levels, ensuring they have the right skills to meet the needs of our tenants
• Support the Director of Customer Services and Executive Leadership Team in setting and reviewing business and organisational objectives
• Contribute to the development of Twenty11, our innovative housing model, ensuring we embed learning within Red Kite
• Lead the digital transformation of the service, ensuring technology improves efficiency and service standards
• Ensure compliance with all legislative changes that affect service delivery, while managing risks effectively.

Qualifications, skills and experience

• Significant experience in a senior leadership role within the housing or customer service sector
• Strong understanding of housing regulations, safeguarding, health and safety requirements, and data protection laws
• CIH Level 5 Diploma in Housing, Innovate Awarding Diploma in Executive Housing and Property Management or degree or higher education qualification in housing (or relevant experience and open to gaining a relevant qualification if required by government)
• Strong leadership and team management skills
• Ability to think strategically and deliver operational outcomes.

Apply for this role

Have look at the job description and if you're as excited about this fantastic opportunity as we are, please fill in our application form and submit it to Recruitment@redkitehousing.org.uk

Or if you want to find out more, email us and we will arrange for you to talk to the recruiting manager about the role.

35-hour week pilot

Since June 2024 we have been piloting a change to our normal full-time, 37-hour 5-day week. Over the last 7 months we have been piloting a shorter 35-hour week (for the same pay as before) where staff work a full day Monday to Thursday, and finish the working week at 1pm every Friday. It’s just a pilot at this stage while we evaluate its impact on our staff, our tenants, and the service we provide, but if successful we will consider a permanent move to this way of working in 2025.

In addition to this, hybrid working is expected with 2 to 3 days a week in our modern, bright and welcoming office with dedicated parking.