Disrepair, Complex Case Awaab's Law Administrator

Our Property Pod is a hive of activity, responsible for delivering a range of services through our Home Safety, Asset Management Responsive Repairs and Empty Homes teams. You will provide support to teams delivering the full range of works but will have a focus on the Responsive Repairs and Empty Homes contract. Every day brings its unique set of challenges which need effective contract management and logical decision-making skills to resolve.

Your main responsibility will be supporting the team in day-to-day administration duties of our Legal Disrepair and Complex Case Specialist as well as assisting from time to time with contract administration duties for both responsive repair and empty homes service delivery. This includes working closely with tenants, contractors, solicitors and Red Kite staff.

What we need you to do:

• Accurately scrutinise documents related to disrepair claims
• Assist the Legal Disrepair Surveyor – Complex Case Specialist with managing disrepair works, including opening new files and updating existing files
• Assist with providing accurate updates to our Damp, mould and condensation process
• Assist with providing accurate updates to our disrepair cases
• Produce and interpret accurate reports from internal systems
• Accurately update and maintain housing management systems relating to disrepair claims.

Where you have come from:

• Experience of working with or along side legal disrepair & complex cases
• A place where you have experience of working with responsive repair and empty homes refurbishment teams
• A place where you have previously worked with and alongside repair and empty homes contracts in a social housing setting
• A customer-focused organisation
• A housing organisation or similar would be preferable
• A place where there were 'best value services' and continuous improvement

Apply for this role

Have look at the job description and if you're as excited about this fantastic opportunity as we are, please fill in our application form and submit it to Recruitment@redkitehousing.org.uk.

Or if you want to find out more, email us and we will arrange for you to talk to the recruiting manager about the role.

35-hour week pilot

Since June 2024 we have been piloting a change to our normal full-time, 37-hour 5-day week. Over the last 7 months we have been piloting a shorter 35-hour week (for the same pay as before) where staff work a full day Monday to Thursday, and finish the working week at 1pm every Friday. It’s just a pilot at this stage while we evaluate its impact on our staff, our tenants, and the service we provide, but if successful we will consider a permanent move to this way of working in 2025.

In addition to this, hybrid working is expected with 2 to 3 days a week in our modern, bright and welcoming office with dedicated parking.