Community Specialist (Homes & Estates) - 6 months fixed term

Key responsibilities include providing a responsive and proactive mobile working solution to tenants, leaseholders, colleagues, and stakeholders for service requests, taking ownership of planned health and safety estate inspections, home audits, and visits, ensuring follow-up so tenants are aware of available support. This role also involves conducting home visits for mutual exchanges, tenancy amendments, landlord permission requests, accompanied viewings, home checks, and tenancy visits at six weeks and six/nine months for new and potential tenants.

Additionally, the role entails managing low- and medium-level antisocial behaviour cases, from report to resolution, such as untidy gardens, noise nuisance and graffiti.

What we need you to do:

The role requires being proactive and passionate when dealing with complex issues such as subletting, succession, and non-occupation, ensuring the right outcomes are achieved. It also involves being responsive and empathetic to vulnerable tenants, offering support and signposting them to partner agencies as needed. The ability to work both independently and as part of a team, while staying highly organised and effective, is essential. Being open, honest, and taking ownership of situations is key, as is recording and providing accurate reports.

Additionally, the role involves identifying solutions to problems that improve processes and become part of standard practice, driving continuous improvement. Managing emergency situations calmly, with empathy and control, is an important responsibility. The role also requires assisting in the management of communal facilities at sheltered schemes, including common rooms, communal laundry, communal meter readings, and guest rooms.

As a person, you will:

Be a supportive and engaged team player, you place the tenant at the heart of everything you do, maintaining an approachable, reliable, and trustworthy demeanour. You adapt your communication style to suit different situations and demonstrate a professional approach to both your role and service delivery, with a strong commitment to customer care. You are willing to develop and share your skills, experience, and knowledge, and serve as a trusted influence in the delivery of services to tenants and leaseholders. Embracing and living the values of Partnership, Respect, and Pride is essential to your role.

How to apply

Have a read of the job description and if you’re excited about this opportunity complete the application form and email it to Recruitment@redkitehousing.org.uk.

If you’d like to have a conversation about the role, please contact Recruitment@redkitehousing.org.uk to arrange a conversation.

35-hour week pilot

Since June 2024 we have been piloting a change to our normal full-time, 37-hour 5-day week. Over the last 7 months we have been piloting a shorter 35-hour week (for the same pay as before) where staff work a full day Monday to Thursday, and finish the working week at 1pm every Friday. It’s just a pilot at this stage while we evaluate its impact on our staff, our tenants, and the service we provide, but if successful we will consider a permanent move to this way of working in 2025.