Our offices remain closed
Until further notice, our office will be closed to ALL visitors. If you do come to the office, there won't be any staff around to assist you. We'd like to thank everyone for their co-operation in advance.
Read about how we're protecting and supporting our customers during COVID-19.
How to contact us
You can contact us 24 hours a day by:
The quickest way to contact us during our opening hours is through web chat. You can access our web chat on any page of our website, no matter where you are - just click on the tab on the right hand side to talk to one of our relationship advisors.
Our phone number
You can also contact us by calling us on 01494 476100 (please see our opening hours below). During busy times, there may be a wait to get through. If so, consider contacting us through web chat.
Our opening hours
Monday, Tuesday and Thursday: 8.45am - 5.15pm
Wednesday: 1pm - 5.15pm
Friday: 8.45am - 4.45pm
Other useful contacts
We've compiled a list of other useful contacts.
Our office location (currently closed to visitors - see note above)
Kingsmead Business Park
View our location on a larger map
Acting on your behalf
Sometimes you may want a friend or relative to speak to us on your behalf - if you'd like to find out more about doing so, visit our Acting on your behalf page.
Press and media enquiries
If you're a journalist and would like to contact us with an enquiry, please call Katie Wall, Head of Communications and Brand, on 01494 476100, or email our Communications Team on email@example.com