Our maintenance programme
We carry out regular servicing and safety checks on all lifts. This helps make sure they are safe to use and working properly.
- We arrange routine inspections and servicing
- We fix faults as quickly as possible
- We carry out emergency repairs when needed.
If your lift needs a repair, please contact us to report it as soon as you can.
Lifts inside your home
If you have a lift in your home, it’s important that you use it safely and look after it.
You should:
- use the lift as intended – don’t overload it
- keep the lift and surrounding area clear
- not try to fix the lift yourself
- tell us straight away if something isn’t working properly
- follow any safety instructions provided with your lift
- make sure children use the lift safely and are supervised where needed
- never force doors open or tamper with controls.
Passenger lifts in blocks
Passenger lifts are shared and used by tenants and their visitors.
- Please be considerate of others using the lift
- Do not overload the lift
- Report any problems or damage to us
- Do not use lifts in an emergency, such as a fire - follow safety signs in the building
- If a lift breaks down while you are inside, use the alarm button and wait for help.
Reporting a problem
If you notice a fault, damage or anything unusual with a lift, please contact us as soon as possible so we can put it right.
For more information, please see our Lift Safety Policy.