We know many people choose to contact us online or by phone, but in-person conversations are important too. They help us understand what matters most to our tenants and how we can continue to improve our services.
As a tenant-led organisation, we believe it's important to be proactive in seeking the tenant voice, not simply waiting for people to come to us. The Big Door Knock gives us the chance to listen, learn and build a better understanding of the people and communities we serve.
During the Big Door Knock, colleagues visit tenants in their homes and communities to have informal conversations about what's working well, where improvements could be made and the things that matter most to them. Feedback gathered through these conversations helps shape future improvements and supports our commitment to putting tenants at the heart of what we do.
The Big Door Knock also supports our Knowing Our Tenants project. By keeping information about our households up to date, we can better understand our communities, communicate more effectively and make sure we're providing the right support when it's needed.
Big Door Knock 2026
We may be knocking on your door on 24th September
On Thursday 24th September 2026, colleagues from Red Kite and Twenty11 will be visiting tenants across our communities as part of our first Big Door Knock. We're aiming to speak directly with tenants, listen to feedback and learn more about people's experiences of living in a Red Kite home.
If we visit you, we'll invite you to complete a short questionnaire about Red Kite and the services we provide. Your feedback will help us understand what's working well, identify areas for improvement and make sure we're focusing on the things that matter most to our tenants.
We'll also be sharing information about our Knowing Our Tenants project and may ask whether the information we hold about your household is up to date.
If you're not at home when we call, we may leave information through your letterbox, including details about how you can share your feedback with us another way.
How will I know it's Red Kite?
All colleagues taking part in the Big Door Knock will carry Red Kite identification. If you're ever unsure about someone visiting your home, please ask to see their ID or contact us to check.
Can't wait until the Big Door Knock?
You don't need to wait for a visit to get in touch with us. If you'd like to share feedback, update your details or ask a question, we're here to help.
Call us on 01494 476100 or visit the Contact us page to see all the ways you can get in touch.