Social Tenant Access to Information Requirements (STAIRs)

You can find out everything you want to know about Red Kite in the About us section of the website:

• Find out about The Red Kite Group and our organisational structure

• Meet our Executive and Senior Leadership Team

• Learn about our governance arrangements on our Board page

• Read summaries of our recent Board meetings

• Browse our policies

• Read our rules (PDF format) and our Scheme of Delegated Authority and Standing Orders (PDF format).

Our Feedback pages describe our complaints process and how we prioritise feedback.

Our Volunteer with us pages explain how our tenant volunteers make a positive difference in their community by helping to shape the services we provide. They make sure that we remain truly tenant-led through everything that we do.

Our Tenants and Community Strategy brings together our commitments to:

• supporting tenants as individuals

• strengthening community connection and wellbeing and our role as place-shapers, and

• ensuring tenant voices genuinely shape what we do.

We currently publish minutes and agendas from some of our tenant-led groups:

• Resident Representative Team meetings and decisions

• Springboard meetings and decisions

• Starting Blocks decisions

• Environmental Improvement Group meetings

• Repairs and Empty Homes Group meetings

• Development Panel meetings

• Core Procurement Group meetings

• Asset Management Group meetings

• Home Safety Group meetings.

Every year, our Resident Representative Team (RRT) decides to focus on a particular service area and conduct a detailed scrutiny review.

We publish details of all aspects of our income and our spending in our annual financial statements. We also publish a more accessible and tenant-friendly annual report, which includes bar charts illustrating our total annual income and expenditure.

Each year, we publish information about your rent:

• changes to your rent

• why the change is happening

• how we use your rent

• what support is available if you’re struggling to pay your rent.

Red Kite tenants can view their rent account statements via the tenant portal. Tenants can also see which services are covered by the service charges that they pay, as can leaseholders.

Information on our procurement procedures can be found on our Procurement page.

Corporate Plans and Objectives

Our Corporate Strategy lays out how we will deliver the priorities of our tenants, including ensuring our homes are safe, warm and in good condition, and can serve as a strong foundation for tenants’ lives; and developing homes for the future by increasing the number of affordable homes available to the local community by planning for 500 new homes by 2030, equivalent to 100 per year.

You can find updates on our ongoing and completed maintenance projects in the section on our refurbishment projects.

Energy Performance Certificate (EPC) improvement works

The table below was submitted as part of our 2026 Tenant Satisfaction Measures return:

Going forward we are tracking monthly changes resulting from our EPC improvement works, which will allow us to provide regular monthly updates on progress.

Stock transfers

Information about our original stock transfer can be found in the About us section. You can also find information about a 2025 transfer from Riverside in the news section.

Stock condition data

• Year of most recent stock condition survey: 2025/26

• Number of units inspected: 273

• Number of units failing the Decent Homes Standard at inspection: 1

• Percentage of stock physically inspected within the last 5 years: 88%

We have recently commenced our new stock condition survey programme, and we aim to publish data from that survey here once it has been completed.

We publish monthly updates on a range of metrics on the Our performance pages in the About us section of the website.

Following a review by the regulator in November 2025, we were given a grading of G1/V1. This grading shows that we met the regulator’s financial viability requirements (V1) and governance requirements (G1). We have not yet been assessed against the RSH's consumer requirements, which were introduced from 1st April 2024.

Internal audits

In 2026/27 the following tenant-facing services are being audited by Menzies LLP:

• Antisocial behaviour

• Customer services and complaints management

• Electrical safety

• Damp and mould management (compliance with Awaab’s Law)

• Service charges

• Planned maintenance including stock condition data.

Details of previous years' internal audits are included in our annual financial statements.

In January 2024 internal auditors conducted an audit of our antisocial behaviour service and gave us a Green assurance rating with no recommendations.

Inspections outcomes

The Housing Ombudsman publish decisions on any cases investigated on their website. Also, our Regulator of Social Housing Regulatory Judgement from November 2025 can be found on the RSH website.

Media releases

Our media releases can be found on the Press and media page.

A Value for Money report is included in our annual financial statement, but we also produce shorter versions, which focus on those measures most important to tenants.

Tenant Satisfaction Measures (TSMs)

We have published the latest TSM data which includes the following information:

• Overall satisfaction

• Keeping properties in good repair

• Maintaining building safety

• Respectful and helpful engagement

• Effective handling of complaints

• Responsible neighbourhood management.

Complaint metrics

Our Give us your feedback section includes the following complaints performance information:

• Things we got right

• What we got wrong and what we did about it

• Our Annual Complaints Performance and Service Improvement Report

The TSM data referred to above includes data on our performance against the complaints indicators (CH01 and CH02), and the Our performance pages include monthly data on the percentage of formal complaints resolved within target time.

Data breach data

Data breaches and remedial actions taken are reported to the Audit & Risk Committee on a quarterly basis:

September-October 2025

Total of 15 data breaches reported:

• letter sent to wrong person - 8

• personal data published on website - 1

• email sent to wrong person - 5

• personal information disclosed verbally - 1 – this was reported to the Information Commissioner’s Office (ICO)

November 2025 to January 2026

Total of 7 data breaches reported:

• letter sent to wrong person - 1

• email sent to wrong person - 4

• SMS sent to wrong person - 1

• letter sent to deceased person - 1

February-April 2026

Total of 4 data breaches reported:

• email sent to wrong person - 1

• letter sent to wrong person - 3

Health and safety assessments

We have a monthly schedule of Health and Safety assessments that covers all of our homes.

If you are a Red Kite tenant and would like details of any of the inspection information shown in the table above for your block or individual home please contact us and we can provide this.

We also carry out regular risk assessments of the play areas we manage:

If you are a Red Kite tenant and would like details of any of the risk assessments shown in the table above please contact us and we can provide this.

Number of evictions

In the last three years we have carried out the following numbers of evictions:

• 2024/25 = 9 - 7 for rent arrears, 1 no succession, 1 home abandoned

• 2025/26 = 6 - 3 for ASB, 1 for rent arrears, 1 home abandoned, 1 for tenancy fraud

• 2026/27 to date = 6 - all for rent arrears.

We aim to update this information quarterly.

Awaab’s law compliance

The following tables show monthly response times for emergency and significant hazards:

Percentage of emergency actions completed within target

Percentage of significant actions completed within target

Temporary moves (decants)

As at 25th August 2026, there have been seven temporary moves carried out in 2026/27.

There were 29 temporary moves carried out in the previous year, 2025/26.

Description of services

The About us section describes all of our core services.

Advice and guidance for tenants

The Your Home and Supporting you sections of our website contains extensive advice, guidance and support for our residents.

Our social homes are let through choice-based lettings schemes which operate in the areas we cover:

• Our homes in Buckinghamshire are let through Bucks Home Choice
• Our homes in the Royal Borough of Windsor and Maidenhead (RBWM) are let through the RBWM website
• Our homes in South Oxfordshire are let through South Oxfordshire Homechoice.

We do not own any buildings that are covered by the Building Safety Act 2022, i.e. buildings of 18 metres or more in height or seven or more storeys and containing at least two homes.

We carry out a rolling programme of estate inspections across the year, upcoming inspection details can be found in the What's on section.

We currently hold the following information in registers required by law:

If you are a Red Kite tenant and would like details of any of the compliance information shown in the table above for your individual block please contact us and we can provide this.

Aids and adaptations

Since April 2024 we have installed a total of 480 adaptations to our homes, to meet the needs of our tenants:

• 1 specialist washing and drying toilet
• 18 ramps/access modifications
• 5 extensions
• 2 off-road parking places
• 61 level access showers
• 10 stairlifts
• 383 minor adaptations - grab bars, shower seats, hand rails, etc.

If you, or a member of your family, become disabled, or have a disability which affects your enjoyment of your home, we might be able to help by providing you with a home that is adapted to your needs, or adapting your existing Red Kite home - find out more about aids and adaptations

Our policies page contains our decision-making policies as well as our policies relating to the management of social housing.