Social Tenant Access to Information Requirements (STAIRs)

We publish details of all aspects of our income and our spending in our annual financial statements. We also publish a more accessible and tenant-friendly annual report, which includes bar charts illustrating our total annual income and expenditure.

Each year, we publish information about your rent:

• changes to your rent

• why the change is happening

• how we use your rent

• what support is available if you’re struggling to pay your rent.

Red Kite tenants can view their rent account statements via the tenant portal. Tenants can also see which services are covered by the service charges that they pay, as can leaseholders.

Information on our procurement procedures can be found on our Procurement page.

Corporate Plans and Objectives

Our Corporate Strategy lays out how we will deliver the priorities of our tenants, including ensuring our homes are safe, warm and in good condition, and can serve as a strong foundation for tenants’ lives; and developing homes for the future by increasing the number of affordable homes available to the local community by planning for 500 new homes by 2030, equivalent to 100 per year.

You can find updates on our ongoing and completed maintenance projects in the section on our refurbishment projects.

Energy Performance Certificate (EPC) improvement works

The table below was submitted as part of our 2026 Tenant Satisfaction Measures return:

Number of homes by EPC rating

EPC rating	Number of homes
EPC-A	25
EPC-B	243
EPC-C	4,565
EPC-D	734
EPC-E	44
EPC-F	8
EPC-G	0
EPC not known	28
EPC not required	0
Total	5,647

Going forward we are tracking monthly changes resulting from our EPC improvement works, which will allow us to provide regular monthly updates on progress.

Stock transfers

Information about our original stock transfer can be found in the About us section. You can also find information about a 2025 transfer from Riverside in the news section.

Stock condition data

• Year of most recent stock condition survey: 2025/26

• Number of units inspected: 273

• Number of units failing the Decent Homes Standard at inspection: 1

• Percentage of stock physically inspected within the last 5 years: 88%

We have recently commenced our new stock condition survey programme, and we aim to publish data from that survey here once it has been completed.

We publish monthly updates on a range of metrics on the Our performance pages in the About us section of the website.

Following a review by the regulator in November 2025, we were given a grading of G1/V1. This grading shows that we met the regulator’s financial viability requirements (V1) and governance requirements (G1). We have not yet been assessed against the RSH's consumer requirements, which were introduced from 1st April 2024.

Internal audits

In 2026/27 the following tenant-facing services are being audited by Menzies LLP:

• Antisocial behaviour

• Customer services and complaints management

• Electrical safety

• Damp and mould management (compliance with Awaab’s Law)

• Service charges

• Planned maintenance including stock condition data.

Details of previous years' internal audits are included in our annual financial statements.

In January 2024 internal auditors conducted an audit of our antisocial behaviour service and gave us a Green assurance rating with no recommendations.

Inspections outcomes

The Housing Ombudsman publish decisions on any cases investigated on their website. Also, our Regulator of Social Housing Regulatory Judgement from November 2025 can be found on the RSH website.

Media releases

Our media releases can be found on the Press and media page.

A Value for Money report is included in our annual financial statement, but we also produce shorter versions, which focus on those measures most important to tenants.

Tenant Satisfaction Measures (TSMs)

We have published the latest TSM data which includes the following information:

• Overall satisfaction

• Keeping properties in good repair

• Maintaining building safety

• Respectful and helpful engagement

• Effective handling of complaints

• Responsible neighbourhood management.

Complaint metrics

Our Give us your feedback section includes the following complaints performance information:

• Things we got right

• What we got wrong and what we did about it

• Our Annual Complaints Performance and Service Improvement Report

The TSM data referred to above includes data on our performance against the complaints indicators (CH01 and CH02), and the Our performance pages include monthly data on the percentage of formal complaints resolved within target time.

Data breach data

Data breaches and remedial actions taken are reported to the Audit & Risk Committee on a quarterly basis:

September-October 2025

Total of 15 data breaches reported:

• letter sent to wrong person - 8

• personal data published on website - 1

• email sent to wrong person - 5

• personal information disclosed verbally - 1 – this was reported to the Information Commissioner’s Office (ICO)

November 2025 to January 2026

Total of 7 data breaches reported:

• letter sent to wrong person - 1

• email sent to wrong person - 4

• SMS sent to wrong person - 1

• letter sent to deceased person - 1

February-April 2026

Total of 4 data breaches reported:

• email sent to wrong person - 1

• letter sent to wrong person - 3

April-September 2026

Total of 7 data breaches reported:

• personal data published on website - 1

• personal data disclosed - 4

• email sent to wrong person - 1

• phone call made to wrong person - 1

Health and safety assessments

We have a monthly schedule of Health and Safety assessments that covers all of our homes.

Number of Health and Safety assessments carried out per month by type

Inspection type	March 2026	April 2026	May 2026	June 2026	July 2026	August 2026	September 2026
Health and Safety inspections completed	92	93	91	92	94	94	95
Fire alarm tests completed	180	164	152	182	160	152	184
Sheltered facilities inspections completed	21	27	27	27	27	27	27
Building inspections completed	29	28	30	30	30	29	30
Service road inspections completed	32	39	38	35	39	24	36
Play area inspections completed	19	20	20	20	20	15	19
Estate inspections completed	19	23	25	21	28	10	21

If you are a Red Kite tenant and would like details of any of the inspection information shown in the table above for your block or individual home please contact us and we can provide this.

We also carry out regular risk assessments of the play areas we manage:

Play area risk assessment inspection dates and number of risks identified

Name of play area	Date of last monthly inspection	Number of risks identified (rated medium or above)	Date of last annual inspection	Number of risks identified (rated medium or above)
Bowerdean Road	28/10/2026	0	26/08/2026	0
Conway House	26/10/2026	0	25/08/2026	0
Cross Road	26/10/2026	0	25/08/2026	0
Desborough Street	26/10/2026	0	25/08/2026	0
Donnington Gardens	28/09/2026	0	24/08/2026	0
Herbert Road	28/10/2026	0	26/08/2026	0
Hillary Road	28/10/2026	1	25/08/2026	0
Melbourne Road	28/10/2026	0	26/08/2026	0
Micklefield Road	28/10/2026	0	26/08/2026	0
Newfield Gardens	28/09/2026	0	24/08/2026	1
Oakwood	26/10/2026	0	06/08/2026	0
Redman Road	26/10/2026	0	25/08/2026	0
Roundwood Road	28/10/2026	0	26/08/2026	0
Sandygate Close	28/09/2026	0	24/08/2026	0
Shelley Road	28/09/2026	0	24/08/2026	0
Simmons Way	26/10/2026	0	25/08/2026	0
The Pastures	26/10/2026	0	29/08/2026	0
The Pines	26/10/2026	0	25/08/2026	0
Wallace Close	28/09/2026	0	24/08/2026	0
Welles Road	26/10/2026	1	24/08/2026	0
Wiltshire Road	28/09/2026	0	24/08/2026	0

If you are a Red Kite tenant and would like details of any of the risk assessments shown in the table above please contact us and we can provide this.

Number of evictions

In the last three years we have carried out the following numbers of evictions:

• 2024/25 = 9 - 7 for rent arrears, 1 no succession, 1 home abandoned

• 2025/26 = 6 - 3 for ASB, 1 for rent arrears, 1 home abandoned, 1 for tenancy fraud

• 2026/27 to date = 6 - all for rent arrears.

We aim to update this information quarterly.

Awaab’s law compliance

The following graphs show monthly response times for emergency and significant hazards:

Temporary moves (decants)

As at 25th August 2026, there have been seven temporary moves carried out in 2026/27.

There were 29 temporary moves carried out in the previous year, 2025/26.

Our social homes are let through choice-based lettings schemes which operate in the areas we cover:

• Our homes in Buckinghamshire are let through Bucks Home Choice

• Our homes in the Royal Borough of Windsor and Maidenhead (RBWM) are let through the RBWM website

• Our homes in South Oxfordshire are let through South Oxfordshire Homechoice.

We do not own any buildings that are covered by the Building Safety Act 2022, i.e. buildings of 18 metres or more in height or seven or more storeys and containing at least two homes.

We carry out a rolling programme of estate inspections across the year, upcoming inspection details can be found in the What's on section.

We currently hold the following information in registers required by law:

Information held in registers required by law, as at September 2026

Compliance area	Asset base	Compliant	Compliance	Overdue
Landlord Gas Safety Certificates	5,852	5,851	99.98%	1
Electrical Certificates (General Needs)	6,074	6.071	99.95%	3
Electrical Certificates (Communal Areas)	226	226	100%	0
Fire Risk Assessments (Communal)	212	212	100%	0
Asbestos Risk Assessments (Communal)	288	288	100%	0
Water Risk Assessments (Communal)	26	26	100%	0
Passenger Lift Inspections	9	9	100%	0

If you are a Red Kite tenant and would like details of any of the compliance information shown in the table above for your individual block please contact us and we can provide this.

Aids and adaptations

Since April 2024 we have installed a total of 480 adaptations to our homes, to meet the needs of our tenants:

• 1 specialist washing and drying toilet

• 18 ramps/access modifications

• 5 extensions

• 2 off-road parking places

• 61 level access showers

• 10 stairlifts

• 383 minor adaptations - grab bars, shower seats, hand rails, etc.

If you, or a member of your family, become disabled, or have a disability which affects your enjoyment of your home, we might be able to help by providing you with a home that is adapted to your needs, or adapting your existing Red Kite home - find out more about aids and adaptations