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Income Advisor (6-month fixed term)

  • Job Reference: 912
  • Job Type: Contract
  • Salary: £38,273
  • Interview Date: TBC
  • Closing Date: Monday 16 November 2026

Key responsibilities

You’ll build lasting relationships with our tenants, helping to maximise and protect rental income while delivering excellent customer service.

Taking a proactive, tailored approach, you’ll manage each tenant’s risk and plan contact around their individual needs, working with our Tenancy Sustainment Team to refer those at risk or in arrears for welfare benefit advice, debt counselling and other tenancy support.

You’ll collaborate with colleagues across our pods to provide seamless services and a simpler customer experience, keeping your knowledge of relevant legislation, good practice and welfare reforms up to date and understanding their impact on service delivery.

You’ll follow Red Kite’s policies and procedures, including health and safety, equality and diversity, and data protection, and use technology to streamline your work and encourage tenants to self-serve where possible.

Above all, you’ll put tenants at the heart of service design, delivery and outcomes, promoting involvement and working with tenant representatives to improve services and respond to their needs.

Qualifications, skills and experience

You’ll be commercially minded with a strong community focus, able to put yourself in tenants’ shoes and empathise with those facing financial difficulties.

With excellent written and verbal communication skills, you’ll handle pressure well and use customer insight and other information to minimise risks.

Organised, approachable and service-driven, you’ll prioritise effectively to meet deadlines and achieve both short- and long-term objectives, working confidently on your own and positively and flexibly within a team in line with our values.

You’ll bring a motivated, ‘can do’ attitude and a commitment to doing what’s right, not just what’s easy, combining a competitive drive for results with a supportive approach to shared success.

Your naturally uplifting personality and professional approach will help you build and maintain excellent working relationships with partners, tenants and stakeholders.

You’ll embrace challenge and change positively and value continuous improvement for tenants and communities.

Apply for this role

Have look at the job description and if you're as excited about this fantastic opportunity as we are, please fill in and submit the application form below.

Or if you want to find out more, email us and we will arrange for you to talk to the recruiting manager about the role.

Hybrid working is expected with 2 to 3 days a week in our modern, bright and welcoming office with dedicated parking.

Application Form

Form fields marked * are required.

Applicant details
e.g. Mr, Mrs, Miss, Ms, etc.
e.g. HP11
Role information
Declarations and eligibility
As far as you are aware, are you related to, or do you live with or have a relationship with any current Red Kite employee, tenant, leaseholder, or board member? *
Some of our roles require you to hold a full UK driving licence and have access to a vehicle, can you confirm that you have a driving licence and access to a vehicle? *
We may need to confirm your identity if this application continues, please indicate which of these documents you will be able to provide: *
Criminal convictions declaration
Do you have any unspent criminal convictions, cautions, reprimands, final warnings, or are you currently subject to any police investigations, pending prosecutions, or outstanding charges in the UK or overseas? *
You only need to declare spent convictions or cautions if you are applying for a post involving direct provision or management of services to our vulnerable clients. (If you wish, you can mark YES above and send the details in a Private & Confidential email direct to hr@redkitehousing.org.uk. If you do this, please indicate below that you have sent details direct to HR)
Equality and diversity

Red Kite Community Housing Limited wants to meet the aims and commitments set out in our Equality, diversity and inclusion policy. This includes not discriminating under the Equality Act 2010. Please complete this form to help us understand the diversity of our job applicants. Completing this form is voluntary. The information provided will be kept confidential and will be used to help us understand the diversity of our organisation.

Completing our Equality and Diversity Monitoring Form is optional. It will open in a new browser tab, and you can close the tab at any time to return to this form.
Application content
Please provide your personal statement as to why you are a suitable candidate for this role
Please upload your CV in .pdf file format
Final declaration

The details given on this application are true and accurate. I understand that my application may be rejected for withholding relevant details or giving false, misleading or inaccurate information. In addition, I may also be subject to disciplinary proceedings which could amount to my dismissal, and/or action being taken, against me in the civil and criminal courts for offences identified under the Fraud Act 2006. By signing and returning this application form, I consent to the employer using and keeping information about me provided by me or by third parties such as referees relating to my application or future employment. Such information includes details relating to my health and to any criminal record.

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