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Income Services Manager

  • Job Reference: 903
  • Job Type: Full Time
  • Salary: £67,128
  • Interview Date: 15th September 2026
  • Closing Date: Monday 7 September 2026

Key Responsibilities

You will lead and develop the income collection service, creating a high-performing, customer-focused team that delivers key objectives aligned to the Corporate Plan. Working closely with Senior Management, the Assistant Director-Finance and the Rent Compliance Group, you will oversee income performance, risk management, rent-setting compliance, assurance reporting, complaints, budgeting, forecasting and effective performance measures.

You will build strong internal and external relationships, working collaboratively with senior managers and partner organisations to improve services, generate efficiencies and support residents. As a subject matter expert in income management across all tenures, you will keep pace with legislation, best practice and emerging innovation, leading projects and service improvements that strengthen financial inclusion, ethical debt management and tenancy support.

Qualifications, Skills and Experience

We are looking for an experienced and confident manager, educated to degree level or with equivalent relevant experience, ideally with CIH Level 4 or above. You will combine strong legislative and service knowledge with excellent customer focus, sound judgement and the ability to work well under pressure. As a natural leader, you will balance support with performance challenge, motivate teams to deliver high-quality, tenant-led services, build confidence in others and work effectively with colleagues at all levels, including Senior Management and the Board. Solutions-focused and ambitious for improvement, you will challenge mediocrity, contribute ideas proactively and lead an efficient, high-performing team that adds real value for customers.

Apply for this role

Have look at the job description and if you're as excited about this fantastic opportunity as we are, please complete the application form below.

Or if you want to find out more, email us and we will arrange for you to talk to the recruiting manager about the role.

If you require a printed copy of this job advertisement, the job description, and/or our application form, please contact us.

Application Form

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Applicant details
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Role information
Declarations and eligibility
As far as you are aware, are you related to, or do you live with or have a relationship with any current Red Kite employee, tenant, leaseholder, or board member? *
Some of our roles require you to hold a full UK driving licence and have access to a vehicle, can you confirm that you have a driving licence and access to a vehicle? *
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Criminal convictions declaration
Do you have any unspent criminal convictions, cautions, reprimands, final warnings, or are you currently subject to any police investigations, pending prosecutions, or outstanding charges in the UK or overseas? *
You only need to declare spent convictions or cautions if you are applying for a post involving direct provision or management of services to our vulnerable clients. (If you wish, you can mark YES above and send the details in a Private & Confidential email direct to hr@redkitehousing.org.uk. If you do this, please indicate below that you have sent details direct to HR)
Equality and diversity

Red Kite Community Housing Limited wants to meet the aims and commitments set out in our Equality, diversity and inclusion policy. This includes not discriminating under the Equality Act 2010. Please complete this form to help us understand the diversity of our job applicants. Completing this form is voluntary. The information provided will be kept confidential and will be used to help us understand the diversity of our organisation.

Completing our Equality and Diversity Monitoring Form is optional. It will open in a new browser tab, and you can close the tab at any time to return to this form.
Application content
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Please upload your CV in .pdf file format
Final declaration

The details given on this application are true and accurate. I understand that my application may be rejected for withholding relevant details or giving false, misleading or inaccurate information. In addition, I may also be subject to disciplinary proceedings which could amount to my dismissal, and/or action being taken, against me in the civil and criminal courts for offences identified under the Fraud Act 2006. By signing and returning this application form, I consent to the employer using and keeping information about me provided by me or by third parties such as referees relating to my application or future employment. Such information includes details relating to my health and to any criminal record.

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