On Thursday 21st September our Head of Resident and Community Engagement, Aasia was one of the speakers at the Supporting Vulnerable Tenants in Social Housing Conference 2023, hosted by Government Events.
During the online conference Aasia spoke about strengthening relationships with vulnerable tenants to ensure they are heard and supported. She used as a case study the ways in which we involved tenants in shaping our newly revised damp, mould and condensation (DMC) policy and the work that resulted from this, and how we are supporting the most vulnerable who are impacted by this. Find out more about how we can help with DMC in your home.
"It’s always great to be able to share good practice with other housing professionals, and at this conference I was lucky enough to share how hard we’ve worked on our new approach to damp, mould and condensation.
"Explaining to the audience how we worked closely with our tenants to develop our approach showed them how at Red Kite we are truly tenant-led."
Aasia included best practice guidance on adopting the 'Together with Tenants' charter, and shared initiatives to improve engagement with tenants and identify those in need of extra support. She also explored ways to create outreach programmes and forums that facilitate two-way conversations and the co-production of support services, and looked at how to proactively embed a culture of transparency and accountability that prioritises the wellbeing of vulnerable tenants.
The conference manager passed on her thanks, saying:
"I wanted to say a huge thank you for contributing to The Supporting Vulnerable Tenants in Social Housing Conference 2023 yesterday! Your address was well received by the delegates and the conference has already received some great feedback."