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Technical Officer (9-month fixed term contract)

  • Job Reference: 905
  • Job Type: Contract
  • Salary: £51,856 per annum
  • Interview Date: TBC
  • Closing Date: Monday 14 September 2026

Please note: We occasionally close vacancies early in the event we receive a high number of applications, so we advise you to submit an application as early as possible.

Red Kite's expectations

At Red Kite, we expect you to bring genuine enthusiasm for your work and a strong commitment to delivering excellent service for our tenants. You should approach each day with a positive mindset, engage confidently with customers and ensure they feel supported, respected and safe in their homes. Everything you do should reflect our focus on fairness, quality and continuous improvement, with customers placed at the centre of every decision and action you take.

We also expect you to play an active role in shaping our organisational culture. This includes helping to embed our vision, mission and values into daily practice and working collaboratively with colleagues, senior managers, contractors and tenants to create services that are high quality, cost effective and innovative. By embracing new technology and encouraging customer involvement, you will help us deliver services that respond effectively to the needs of our communities.

Key responsibilities

Operational delivery

  • Deliver day-to-day repairs and minor project work that protect and improve customers’ homes
  • Manage work to minimise financial, operational and health and safety risks
  • Participate in routines during office hours and occasionally outside normal hours to support the responsive repairs service
  • Ensure work is delivered fairly and equitably, maximising the value of assets
  • Work closely with the Relationship Team and other stakeholders to develop and deliver excellent services
  • Pursue excellence in all aspects of the repairs service and wider business
  • Ensure tenants and leaseholders influence the design and delivery of services
  • Support the delivery of Red Kite’s vision, mission and values
  • Demonstrate an excellent approach to customer service.

Project and contractor management

  • Provide technical advice and support to colleagues, staff and stakeholders
  • Manage allocated projects via mobile technology or manual allocation
  • Oversee the quality of contractor work and ensure compliance with standards and good practice
  • Reconcile final accounts, process valuations, pay invoices, manage disputes and issue certification
  • Produce project updates and complete post-project reviews
  • Support home and estate inspections and mutual exchanges.

Emergency and out-of-hours support

  • Participate in an office cover rota to provide technical cover and out-of-hours handover
  • Take part in an on-call rota to provide evening and weekend support during emergencies, including occasional attendance at major incidents.

Our essentials

  • Strong customer-focused mindset
  • Ability to build effective working relationships with staff, managers, partners and customers
  • Excellent verbal and written communication skills
  • Confident, independent problem solver and decision maker
  • High personal drive and commitment to Red Kite’s aims and social housing
  • Flexible and open to change
  • Good time management and prioritisation skills
  • Team player with strong self-awareness
  • Commitment to service improvement
  • Ability to translate good practice into improved service delivery
  • Full and valid driving licence
  • Ability to supervise work in any delivery model used by Red Kite.

Apply for this role

Have look at the job description and if you're as excited about this fantastic opportunity as we are, please fill in our online application form.

Or if you want to find out more, email us and we will arrange for you to talk to the recruiting manager about the role.

Hybrid working is expected with 2 to 3 days a week in our modern, bright and welcoming office with dedicated parking.

Application Form

Form fields marked * are required.

Applicant details
e.g. Mr, Mrs, Miss, Ms, etc.
e.g. HP11
Role information
Declarations and eligibility
As far as you are aware, are you related to, or do you live with or have a relationship with any current Red Kite employee, tenant, leaseholder, or board member? *
Some of our roles require you to hold a full UK driving licence and have access to a vehicle, can you confirm that you have a driving licence and access to a vehicle? *
We may need to confirm your identity if this application continues, please indicate which of these documents you will be able to provide: *
Criminal convictions declaration
Do you have any unspent criminal convictions, cautions, reprimands, final warnings, or are you currently subject to any police investigations, pending prosecutions, or outstanding charges in the UK or overseas? *
You only need to declare spent convictions or cautions if you are applying for a post involving direct provision or management of services to our vulnerable clients. (If you wish, you can mark YES above and send the details in a Private & Confidential email direct to hr@redkitehousing.org.uk. If you do this, please indicate below that you have sent details direct to HR)
Equality and diversity

Red Kite Community Housing Limited wants to meet the aims and commitments set out in our Equality, diversity and inclusion policy. This includes not discriminating under the Equality Act 2010. Please complete this form to help us understand the diversity of our job applicants. Completing this form is voluntary. The information provided will be kept confidential and will be used to help us understand the diversity of our organisation.

Completing our Equality and Diversity Monitoring Form is optional. It will open in a new browser tab, and you can close the tab at any time to return to this form.
Application content
Please provide your personal statement as to why you are a suitable candidate for this role
Please upload your CV in .pdf file format
Final declaration

The details given on this application are true and accurate. I understand that my application may be rejected for withholding relevant details or giving false, misleading or inaccurate information. In addition, I may also be subject to disciplinary proceedings which could amount to my dismissal, and/or action being taken, against me in the civil and criminal courts for offences identified under the Fraud Act 2006. By signing and returning this application form, I consent to the employer using and keeping information about me provided by me or by third parties such as referees relating to my application or future employment. Such information includes details relating to my health and to any criminal record.

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