September 2021

You're looking at our previous performance graphics from September 2021. If you'd like to see the most recent, visit our performance page.

Our tenant volunteers have done a great job continuing to work with us throughout a difficult and busy period for everyone. The team and our volunteers are also working hard on how to further enable resident involvement in our new digital way of working on activities such as recruitment. We continue to explore new ways to engage with our residents to allow us to share sensitive procurement data in a secure and GDPR compliant way.

We're pleased to report that we remain 100% compliant with all of our safety, rent and home quality standards.

We continued our repairs services throughout the lockdown period, making sure our customers’ homes continued to be maintained.

We are continuing to work with customers to ensure people have access to safe, secure, comfortable homes.

Our development plans are going strong, delivering new homes across our communities.

Please note that the totals identified here show progress to date, with 500 homes being our ambition to deliver by 2024.

Monitoring our services during the COVID-19 outbreak

During the pandemic we have adapted our services in line with government guidance, and where possible found innovative new ways of meeting the needs of our customers. To make sure we understand, and try to limit, the impact on our services, as well as give oversight of new services such as providing food parcels and 'tea and chats', we developed the dashboard below. This is updated and reviewed regularly by our teams, helping us make key decisions.