As part of their scrutiny review of Red Kite’s approach to cases of damp, mould and condensation (DMC) our Resident Representative Team (RRT) sent one of their members, Ron, out for a day to shadow one of our Technical Officers.
The Technical Officer was visiting tenants who’d reported DMC in their homes to investigate the problem and agree an action plan to resolve the issue. Ron got to test out a damp meter, which measures the moisture content of walls and other parts of a building, and a hygrometer, which measures the moisture content of the air in a tenant’s home.
Here’s Ron proudly showing off his equipment!
Those two little bits of kit are invaluable for assessing potential DMC issues in our homes
Ron said:
“It was really gratifying to see that some of the recommendations we’d suggested during our scrutiny investigation are in place and improving the service for our fellow tenants.”
The final part of the scrutiny review will take place tomorrow (Wednesday 9th October) when an independent consultant will help RRT members verify Red Kite’s implementation of the actions they recommended to help improve the service we offer around DMC.
- Please make sure you tell us as soon as possible if you're concerned about damp, mould or condensation in your home. You’ll need to provide us with some details and then we’ll get back to you with some next steps. You can complete our online form or alternatively we can take you through the questions over the phone - call 01494 476100.
