Technical Officer (6-month fixed term contract)

Please note: We occasionally close vacancies early in the event we receive a high number of applications, so we advise you to submit an application as early as possible.

About the role

You will be responsible for the delivery of day-to-day repairs or minor project related work intended to protect or improve the homes of our customers. You will work closely with tenants and Red Kite senior managers and staff to deliver excellent, cost-effective building maintenance and improvement services. You will be readily available and eager to assist customers in a range of different scenarios, using your technical skill and experience to ensure that our tenants are kept safe and their homes are well maintained.

What we need you to do:

• Work with the Repairs Manager to set key performance targets and milestones for allocated projects and monitor agreed deliverables to achieve expected outputs
• Manage day to day work or minor project work to minimise exposure of both financial and health and safety related risks.
• Take part in routines during office hours and from time to time outside normal office hours to provide an excellent responsive repair service
• Have a thirst for value for money, ensuring that both large- and small-scale work is delivered against approved budgets, or better still, under budget without compromising quality
• Make sure that all work is delivered equitably and fairly and maximises the capital value of assets
• Work closely with the Relationship Team and all other staff and stakeholders to develop and deliver excellent services, putting to use new technologies.

What you will be responsible for:

• Giving technical advice and support to colleagues, staff and other stakeholders
• Managing specific projects allocated by either mobile technology or manual allocation
• Overseeing the quality of work of contractors making sure we comply with all relevant documentation, standards, good practice and guidance
• Reconciling and settling final accounts and valuations, paying responsive repair invoices, dealing with contractual disputes, extensions of time and variations and issuing relevant certification
• Providing project update reports and post project reviews
• Providing technical repairs support to both internal and external customers, which will include site visits to inspect work, diagnosing defects, identifying solutions, investigating and resolving complaints and agreeing follow on works, as well as helping with home and estate inspections and mutual exchanges.

Apply for this role

Have look at the job description and if you're as excited about this fantastic opportunity as we are, please fill in our application form and submit it to Recruitment@redkitehousing.org.uk.

Or if you want to find out more, email us and we will arrange for you to talk to the recruiting manager about the role.

35-hour week pilot

Since June 2024 we have been piloting a change to our normal full-time, 37-hour 5-day week. Over the last 7 months we have been piloting a shorter 35-hour week (for the same pay as before) where staff work a full day Monday to Thursday, and finish the working week at 1pm every Friday. It’s just a pilot at this stage while we evaluate its impact on our staff, our tenants, and the service we provide, but if successful we will consider a permanent move to this way of working in 2025.

In addition to this, hybrid working is expected with 2 to 3 days a week in our modern, bright and welcoming office with dedicated parking.