January 2021

You're looking at our previous performance graphics from January 2021. If you'd like to see the most recent, visit our performance page.

Our resident volunteers have done a great job continuing to work with us throughout a difficult and busy period for everyone – thank you.

The team and our volunteers are also working hard on how to further enable tenant involvement in our new digital way of working on activities such as recruitment.

Home Safety & Standards Performance measures, January 2021 - 100% of Health & Safety inspections completed; 100% of remedial actions completed in target time; 100% of homes meet the Decent Homes Standard; 100% of rents meet the Rent Standard

We're pleased to report that we remain 100% compliant with all of our safety, rent and home quality standards.

Home Improvements & Repairs Performance measures, January 2021 - 459 improvement works completed since the beginning of April 2020; 77.3% satisfaction with planned works services; 86.5% satisfaction with repairs service; 53.4% of repairs jobs completed in time

We continued our repairs services throughout the lockdown period, making sure our customers’ homes continued to be maintained.

Service Satisfaction Performance measures, January 2021 - 89.8% satisfaction with neighbourhood; 80.0% satisfaction with re-lets service; 75.0% satisfaction with ASB service

We are continuing to work with customers to ensure people have access to safe, secure, comfortable homes.

Development Performance measures, January 2021 - 234 homes in planning stage; 30 homes under construction; up to 500+ homes due to be delivered; 74 homes completed

Our development plans are going strong, delivering new homes across our communities.

Please note that the totals identified here show progress to date, with 500 homes being our ambition to deliver by 2024.

Monitoring our services during the COVID-19 outbreak

During the pandemic we have adapted our services in line with government guidance, and where possible found innovative new ways of meeting the needs of our customers. To make sure we understand, and try to limit, the impact on our services, as well as give oversight of new services such as providing food parcels and 'tea and chats', we developed the dashboard below. This is updated and reviewed regularly by our teams, helping us make key decisions.