Our performance

As a tenant-led organisation we think it's important to share our performance with our tenants. Over the years we've shared information in annual reports, snapshots, videos, and even a mini-website.

November 2023

You're looking at our previous performance graphics from November 2023. If you'd like to see the most recent, visit our performance page.

How we're performing

Here at Red Kite, we do our best to deliver excellent services. To help us know how we're doing we capture a range of information from statistical through to tenant satisfaction. We share this information with our Resident Representative Team (RRT), our Board and our Committees.

Working with our teams and our RRT, we've designed these infographics so you can see how we're doing.

Tenant-Led Performance measures, November 2023 - 100% of recruitment has involved a tenant; 100% of procurement has involved a tenant; 80% of formal complaints resolved within target time; 24 tenants influencing decisions per month

Our tenant volunteers have done a great job continuing to work with us throughout a difficult and busy period for everyone. The team and our volunteers are also working hard on how to further enable tenant involvement in our new digital way of working on activities such as recruitment. We continue to explore new ways to engage with our tenants to allow us to share sensitive procurement data in a secure and GDPR-compliant way.

Home Safety & Standards Performance measures, November 2023 - 100% of Health & Safety inspections completed; 100% of remedial actions completed in target time; 100% of homes meet the Decent Homes Standard; 100% of rents meet the Rent Standard

We're pleased to report that we remain 100% compliant with all of our safety, rent and home quality standards.

Home Improvements & Repairs Performance measures, November 2023 - 514 improvement works completed since the beginning of April 2023; 90.6% satisfaction with planned works services; 81.5% satisfaction with repairs service; 95.2% of repairs jobs completed in time

We strive to provide good quality and safe homes, making sure our tenants’ homes continue to be maintained through our responsive repairs service and investment in improvement works.

Service Satisfaction Performance measures, November 2023 - 90.7% satisfaction with neighbourhood; 60% satisfaction with re-lets service; 50% of tenants satisfied with complaints handling; 100% satisfaction with ASB service

We are continuing to work with tenants to ensure people have access to safe, secure, comfortable homes.

Development Performance measures, November 2023 - 73 homes in planning stage; 77 homes under construction; 300+ homes due to be delivered; 176 homes completed

Our development plans are going strong, delivering new homes across our communities.

Please note that the totals identified here show progress to date, with up to 300 homes being our ambition to deliver by 2024.

Corporate Journey

See our corporate journey and what we achieved in the first year.