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Financial Wellbeing Team

We are here to help you if you are having problems paying your rent and are available during our normal office hours to talk about your tenancy and will help make sure you are managing it properly.

To make sure you get put in touch with the right person, we’ve included information below about the different areas our relationship advisors and home budgeting specialists cover.

Our Relationship Advisors are happy to:

  • Take your payments over the phone
  • Help you to set up direct debits
  • Arrange replacement rent cards
  • Handle general enquiries, such as rent balances and where to pay rent
  • Agree simple payment arrangements to clear low level debts

If you'd like to talk to our Relationship Advisors, you can see all the ways you can get in touch with us on our Contact Us page.

Our Financial Wellbeing Specialists are happy to:

  • Meet with you to discuss debt problems and suggest places you can go for further information
  • Introduce you to agencies that can offer you free support to manage debts
  • Help with setting up a bank account
  • Help with your rent

If you'd like to talk to our Financial Wellbeing Team, you can call them on 01494 476100 or send us an email:

You can apply for Universal Credit or Housing Benefit whether you are unemployed or working. 

Please remember that you are responsible for your benefit claim. You must complete and return the forms on time or you may not qualify for any benefit and will be responsible for the rent payments and arrears.

How we've helped

See how we've recently helped tenants by reading our case studies

Partnership • Respect • Pride
Realising the potential in our communities


Red Kite Community Housing, Windsor Court, Kingsmead Business Park, High Wycombe, HP11 1JU

Red Kite Community Housing is the trading name of Red Kite Community Housing Limited, a charitable registered society which operates for the benefit of the community under the Cooperative and Community Benefit Societies Act 2014, registered in England with the Financial Conduct Authority (registration number 31322R) and the Regulator of Social Housing (registration number 4682). VAT number 290 7410 06.