![2024 07 04 Complaint Handling Code Annual Submissions Form Screenshot](/media/n15ab2tb/2024-07-04_complaint-handling-code-annual-submissions-form-screenshot.gif)
Red Kite shows full compliance with Housing Ombudsman's Complaint Handling Code
We're pleased to say that we published our self-assessment ahead of the deadline, and that we showed full compliance with the code.
![2024 05 09 HO DR Principles](/media/hkyau11w/2024-05-09_ho-dr-principles.jpg)
Complaint handling good practice recognised by Housing Ombudsman
We were pleased and proud to learn that the Housing Ombudsman is now using us as an example of good practice.
![2024 04 24 New Consumer Standards](/media/kdonjqdb/2024-04-24_new-consumer-standards.jpg)
New Consumer Standards for social housing landlords come into effect
Four new Consumer Standards for social housing landlords in England came into effect at the beginning of April.
![Tenants holding letters spelling out the words Annual Report](/media/yzsjoaob/red-kite-community-housing-annual-report-2022-23.jpg)
Successful Annual General Meeting held
On Wednesday 13th September we held our Annual General Meeting in our High Wycombe offices.
![2023-02-06 attendees at Fairhive Homes Away Day](/media/z4kloi1p/2023-01-attendees-at-fairhive-homes-away-day.jpg)
Red Kite volunteers attend Resident Forum Away Day
We were invited to take part in Fairhive Homes' first Resident Forum Away Day.
![Housesoncoins](/media/u3dlqcaa/housesoncoins.jpg)
Rents for 2023/24 to be capped at 7%
The government has announced that social housing rents for 2023/24 will be capped at 7%.
![Regulator Of Social Housing Logo](/media/c0wncdzs/regulator-of-social-housing-logo.jpg)
Positive rating from In-Depth Assessment
We are delighted to announce that following the recent completion of the In-Depth Assessment that was carried out by The Regulator of Social Housing, we have been formally given our Regulatory Judgment and awarded a rating of G2 and V1 (compliant).
![Cyber Security](/media/ddbbul4i/cyber-security.jpg)
Cyber fraud - your questions answered
The news about our cyber-fraud has led to a number of questions, so we thought it would be helpful to share these FAQs with you.
![Computer Data Hacker](/media/yvkgdgdf/computer_data_hacker.jpg)
We’ve been cyber-conned
Cyber criminals were able to con us out of £932,000, despite our sophisticated system for preventing fraud. We want to share our experience to help others avoid it, writes our Board Chairman Mike Gahagan
![Trevor Morrow](/media/cp2jpcem/trevor-morrow.jpg)
The role of a modern innovative Housing Association
Some would have us believe that it's all or nothing - either build only social housing, or sell out on your purpose. Some commentators unnecessarily argue this point from political or ideological perspectives, but this hinders the debate rather than moving it on. Ultimately, whatever your opinion, we are all talking about people, their needs and those of their family - not ideology.
![Mike Gahagan Charles Leigh Dugmore](/media/c32hkhhz/mike-gahagan_charles-leigh-dugmore.jpg)
New Chairman and Vice Chairman
An announcement about our new Chairman and Vice Chairman
![Trust](/media/1bwpow5b/trust.jpg)
The only way is trust
Our future as housing providers has never looked more interesting - find out why.