Relationship Advisor (Customer Service Agent) 13 month fixed term contract

Key Responsibilities 

Key responsibilities include acting as a welcoming and reliable point of contact for tenants, managing repairs, ASB reports, payments and general enquiries across all communication channels with ownership and empathy. The role involves resolving around 50 customer interactions daily, collaborating with teams to deliver first-time solutions, maintaining accurate records through IT systems, coordinating work and demand, supporting colleagues, and contributing to service improvements. It also includes monitoring service delivery, championing customer-led service design, upholding Red Kite’s values, and leading specific functions such as repairs, income, ASB, rotas and reporting.

Qualifications, Skills and Experience 

For this role, you will need a proactive, can-do mindset, a commitment to doing what is right, and a willingness to learn, take feedback and continuously improve. You should bring excellent communication skills, strong organisation and prioritisation in a fast-paced environment, and the confidence to contribute ideas, support colleagues, volunteer for projects and look for creative, innovative ways to improve how things are done.

How to apply

Have look at the job description and if you're as excited about this fantastic opportunity as we are, please complete the Application Form below.

Or if you want to find out more, email us and we will arrange for you to talk to the recruiting manager about the role.

If you require a printed copy of this job advertisement, the job description, and/or our application form, please contact us.