Aftercare and Defect Management Officer

Key responsibilities

You will manage the handover and defects process for new homes, ensuring a high‑quality experience for tenants and purchasers. This includes inspecting properties, attending site visits through to practical completion, organising home demonstrations, and working with developers, contractors and managing agents to resolve defects efficiently and within agreed timescales.

You will work closely with internal teams to ensure all compliance documentation and certificates are in place, keep colleagues informed of management and maintenance requirements, and produce simple performance metrics to support continuous improvement in quality and value for money.

Added extras

You will ideally hold, or be working towards, a relevant qualification or have equivalent experience, with a strong background in customer‑focused new homes services and housing development or maintenance. You will understand health and safety and statutory compliance requirements, communicate confidently, work effectively on your own and with others, and build strong relationships with tenants, contractors and developers. You must have access to a vehicle for business use and be competent in Microsoft Office.

Qualifications, skills and experience

You will have a relevant qualification or equivalent experience, with background experience in housing development, maintenance or affordable housing. You will communicate confidently, be well organised, and competent in Microsoft Office. A full UK driving licence and access to a vehicle is essential due to regular site visits.

Apply for this role

Have look at the job description and if you're as excited about this fantastic opportunity as we are, please fill in our application form and submit it to Recruitment@redkitehousing.org.uk.

Or if you want to find out more, email us and we will arrange for you to talk to the recruiting manager about the role.

35-hour week pilot

Since June 2024 we have been piloting a change to our normal full-time, 37-hour 5-day week. We have been piloting a shorter 35-hour week (for the same pay as before) where staff work a full day Monday to Thursday, and finish the working week at 1pm every Friday. It’s just a pilot at this stage while we evaluate its impact on our staff, our tenants, and the service we provide, but if successful we will consider a permanent move to this way of working in 2026.

In addition to this, hybrid working is expected with 2 to 3 days a week in our modern, bright and welcoming office with dedicated parking.