Senior Income Specialist

Key Responsibilities

This role manages arrears cases to ensure effective, compliant case management while supporting customers across Red Kite and Twenty11 homes to resolve debt and sustain tenancies. It provides day-to-day team leadership in support of the Income Services Manager, including acting as the first point of contact, deputising when required, coaching staff, monitoring performance through data, and reviewing cases and audits to maintain consistent, high-quality service.

Key Responsibilities

Managing arrears cases to ensure effective, compliant case management while supporting customers to resolve debt and sustain tenancies. Provides day‑to‑day leadership for the Income Services Manager, acting as the first point of contact, deputising when required, coaching staff, monitoring performance through data, and reviewing cases and audits to maintain a high‑quality service.

Qualifications & Skills

Strong knowledge of rent arrears management and income recovery, with excellent communication skills and the ability to prioritise workloads in a fast‑paced environment. A confident decision‑maker with strong organisational and problem‑solving skills, commercial awareness, a customer‑focused approach, and the ability to use data and systems effectively.

Apply for this role

Have look at the job description and if you're as excited about this fantastic opportunity as we are, please fill in our application form and submit it to Recruitment@redkitehousing.org.uk.

Or if you want to find out more, email us and we will arrange for you to talk to the recruiting manager about the role.

35-hour week pilot

Since June 2024 we have been piloting a change to our normal full-time, 37-hour 5-day week. We have been piloting a shorter 35-hour week (for the same pay as before) where staff work a full day Monday to Thursday, and finish the working week at 1pm every Friday. It’s just a pilot at this stage while we evaluate its impact on our staff, our tenants, and the service we provide, but if successful we will consider a permanent move to this way of working in 2026.

In addition to this, hybrid working is expected with 2 to 3 days a week in our modern, bright and welcoming office with dedicated parking.