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Our performance

How we’re performing

As a resident led organisation we think it's important to share how we're doing with our customers. Over the years we've shared information in annual reports, snapshots, videos, and even a mini-website.

Here at Red Kite, we do our best to deliver excellent services. To help us know how we're doing we capture a range of information from statistical through to customer satisfaction.  We share this information with our Resident Representative Team (RRT), our Board and our Committees.

Working with our teams and our RRT, we've designed new graphics so you can see how we’re doing.   

Since the start of the COVID-19 crisis, we've been working hard to continue delivering our services to our customers – being honest, some of these have been slightly affected – so where our performance doesn’t look quite where it should be, we’re hoping to get back on track as we start to bring back our service delivery to where it was before the crisis.

Our Performance graphic Resident led, March 2021

Our resident volunteers have done a great job continuing to work with us throughout a difficult and busy period for everyone. The team and our volunteers are also working hard on how to further enable resident involvement in our new digital way of working on activities such as recruitment. We continue to explore new ways to engage with our residents to allow us to share sensitive procurement data in a secure and GDPR compliant way.

Our performance graphic Home safety and standards, March 2021

We’re pleased to report that we remain 100% compliant with all of our safety, rent and home quality standards.

Our performance graphic Home improvements and repairs, March 2021

We continued our repairs services throughout the lockdown period, making sure our customers’ homes continued to be maintained. 
Our performance graphic Service satisfaction, March 2021

We are continuing to work with customers to ensure people have access to safe, secure, comfortable homes.

Our performance graphic Development, March 2021

Our development plans are going strong, delivering new homes across our communities.

Please note that the totals identified here show progress to date, with 500 homes being our ambition to deliver by 2024.

Our previous performance

Look back at our previous performance graphics

Monitoring our services during the COVID-19 outbreak

During the pandemic we have adapted our services in line with government guidance, and where possible found innovative new ways of meeting the needs of our customers. To make sure we understand, and try to limit, the impact on our services, as well as give oversight of new services such as providing food parcels and 'tea and chats', we developed the dashboard below. This is updated and reviewed regularly by our teams, helping us make key decisions.

March dashboard page 1

March dashboard page 2

March dashboard page 3

March dashboard page 4

March dashboard page 5

March dashboard page 6

March dashboard page 7

Partnership • Respect • Pride
Realising the potential in our communities

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Red Kite Community Housing, Windsor Court, Kingsmead Business Park, High Wycombe, HP11 1JU

Red Kite Community Housing is the trading name of Red Kite Community Housing Limited, a charitable registered society which operates for the benefit of the community under the Cooperative and Community Benefit Societies Act 2014, registered in England with the Financial Conduct Authority (registration number 31322R) and the Regulator of Social Housing (registration number 4682). VAT number 290 7410 06.