We’ve spent the last few months reviewing how we support people who may be experiencing domestic abuse. This has helped us strengthen our approach so that anyone who reaches out to us is listened to, taken seriously, and supported safely.
Domestic abuse isn’t always physical. It can be emotional, financial, or controlling, and it can be difficult to talk about. Some people may not even realise they’re experiencing abuse. That’s why it’s important that we respond in a consistent, sensitive, and safe way every time.
We now have clearer guidance for our teams, quicker ways to raise concerns, and stronger links with specialist organisations so we can make sure people get the right help at the right time.
If you or someone you know needs support, you’re not alone. Our website includes information about domestic abuse, how we can help, and where to find further support. There is also a quick exit button on the page if you need to leave it immediately.
