Give us your feedback
From Monday 13th February - Tuesday 14th February, we were unable to receive emails into our Feedback inbox. If you sent us an email during this time, it is unlikely that we would have received it. To make sure we receive your information, please re-send the email to us. We are very sorry for the inconvenience.
Your feedback is what helps us to be the best housing association we can be.
Feedback can come in the form of a complaint, compliment or general comment – but whatever it is that you want to tell us, we are here to listen and do something about it. By giving us positive feedback, you let us know where we’re performing well and giving you a good service.
When you tell us about something that hasn’t gone well or didn’t meet your expectations, we use that information to improve our services and do our best to make sure it doesn’t happen a second time.
Our feedback process
When you give us feedback (a compliment, complaint or comment), there are a number of steps that we go through in order to make sure your issue gets resolved. To find out more about our feedback process, you can read our full guide here: Feedback leaflet
If you've had a recent experience with us, great or otherwise, please let us know using the form below.