What ways can I pay?
We offer a number of different ways to pay:
Direct Debit
Direct Debit is the easiest and most convenient way to pay your rent. You don’t have to worry about checking that your payments have gone through, because Direct Debit is paid automatically. We'll also adjust your Direct Debit for you if there are any changes to your rent amount.
If you pay by Direct Debit, you must have enough money in your account to meet the payments and avoid bank charges. You must also check your statements to make sure that the payments are being made. The usual Direct Debit Guarantee applies. Find out more about Direct Debits and the Direct Debit Guarantee.
Another great advantage to Direct Debit is that it puts you in charge of what day your money is taken out of your account. Money can be taken from your account on any day you choose. Call us on 01494 476100 to set up a Direct Debit or to find out more.
Paying online
To pay your rent online follow this link to Access PaySuite's website and select Rent from the list of Items.
You’ll need your 13-digit tenancy reference number (NB this is different from the 19-digit payment reference number) to make the payment. This is the reference that you were given when you signed your tenancy agreement and can be found on the top right of most letters we send you. If you use a different reference, we won’t be able to allocate your payment to your account.
Paying over the phone
Call 0161 484 1142 with your 13-digit tenancy reference number (NB this is different from the 19-digit payment reference number) and debit or credit card at the ready. This is an automated service, but this is not a premium rate number, standard call rates apply.
Red Kite payment card
You can pay your rent at any post office or PayPoint outlet using your Red Kite payment card. Just hand your card to the cashier and say how much you want to pay. You can pay by cash, cheque, debit card or postal order.
The cashier will swipe the card through an electronic reader and enter the amount being paid. The computer will print a receipt with the date, rent account number, the amount paid and details of the post office or PayPoint outlet. There are no bank charges, although some PayPoint outlets only accept cash payments.
Standing order
Standing order payments are similar to Direct Debits, except that we cannot change the amount paid if the rent changes. That is your responsibility, although we can help you with it.
Standing order payments must be made in advance and most banks will allow weekly, fortnightly or monthly payments. As with Direct Debits, you must have enough money in your account when the payments are due to go out, and you must check your statements to make sure payments have been made successfully.
To set up a standing order, you need to send a standing order mandate form to your bank with the details of your payment. Call us on 01494 476100 and we can provide you with a standing order form.