Access PaySuite, our new payment provider
We're committed to ensuring that we provide the best value for money services to our tenants. In line with this commitment, we carried out a competitive procurement process, and Access PaySuite successfully bid to become our new payment service provider.
What does this mean?
If you pay by Direct Debit you should already have been notified of this change. The date, frequency and value of your Direct Debit will not change as a result of this move.
Paying your rent online
To pay your rent online follow this link to Access PaySuite's website and select Rent from the list of Items.
You’ll need your 13-digit tenancy reference number (NB this is different from the 19-digit payment reference number) to make the payment. This is the reference that you were given when you signed your tenancy agreement and can be found on the top right of most letters we send you. If you use a different reference, we won’t be able to allocate your payment to your account.
If you have any questions about this change, or if you encounter an issue when making a payment, please contact us so we can investigate.
Other ways to pay your rent
- Direct Debit is the easiest way to pay, on any day that suits you
- You can pay by bank transfer - BACS, CHAPS or Faster Payment at your bank - or set up a standing order for regular payments
- Pay by cash or card at a PayPoint.
- Call 0161 484 1142 with your 13-digit tenancy reference number (NB this is different from the 19-digit payment reference number) and debit or credit card at the ready. This is an automated service, but this is not a premium rate number, standard call rates apply.
Our details
- Bank account name: Red Kite Community Housing Ltd
- Bank account number: 16523059
- Sort code: 60-11-01
- Bank name: NatWest
Remember to quote your tenancy reference number otherwise your payment won't register. For more information on the different ways to pay your rent, head to What ways can I pay?
Your account
Log in to your Red Kite account to:
- View your tenancy details
- Amend your contact information
- View your rent account statements
- Raise and view repairs.