Your rent

You can pay your rent online. You can download a handy payment calendar to help you keep track of your payments.

Other ways to pay your rent

  • Direct debit is the easiest way to pay, on any day that suits you
  • You can pay by bank transfer - BACS, CHAPS or Faster Payment at your bank - or set up a standing order for regular payments
  • Pay by cash or card at a PayPoint.
  • Call 03300 416 497 with your allpay and debit or credit card at the ready. This is an automated service, but this is not a premium rate number, standard call rates apply.
  • Use our tenant portal (see below)
  • Pay by cash or card at your local post office.

Our details

  • Bank account name: Red Kite Community Housing Ltd
  • Bank account number: 16523059
  • Sort code: 60-11-01
  • Bank name: NatWest

Remember to quote your tenancy reference number otherwise your payment won't register.

Your account

Log in to your Red Kite account to:

  • View your tenancy details
  • Amend your contact information
  • View your rent account statements
  • Raise and view repairs.

We know that some people are experiencing uncertainty around their income and paying their bills at the moment. Supporting tenants through this difficult time is our priority, and the last thing we want is for anyone to be worrying unnecessarily. If you're having difficulties with your finances, we're here to help. Find out more about the financial support we offer.

Direct debit

Direct debit is an easy way of paying your rent and other charges. Direct debits collect your payment directly from your bank account on an agreed date each week or month. This can help you keep on top of what you're spending and give peace of mind that your account is in good shape.

Pay your rent by direct debit.

Universal Credit helper

If you're making a claim for Universal Credit and don't know where to start, we've got a really handy guide for you. Our Universal Credit helper is a simple step-by-step guide on how to apply, what each stage of your claim means, and the information you'll need to have for every stage. If you need further help, contact us.

2024/25 rent - your questions answered

As a registered provider of social housing we must set rents in accordance with the government’s policy statement on rents for social housing issued by the Regulator of Social Housing.

The Rent Standard that is issued by the Regulator sets out the parameters within which we can set our rents. Government policy in relation to social and affordable rents has set the rent increase at September 2023's Consumer Prices Index (CPI) figure of 6.7% plus an additional 1%.

Therefore your rent will be increasing by 7.7% in the 2024/25 financial year.

Our core income is from the rent our tenants pay us for their homes. Our costs have increased, and so we need to increase our rents so we can continue to invest in your homes and provide you with quality services.

We know that the current pressures - the increase in the cost of living, high energy bills, and increasing food costs - are challenging for a lot of households.

We continue to support and signpost our tenants who are financially vulnerable by working with our partner organisations to help them access funding and support provided by the local council and the government.

We also partner with StepChange who are debt advice experts and can help with specialist debt and money budgeting advice.

Our teams have helped many of our tenants that are financially vulnerable with either advice or referral to support organisations: if you're worried about paying your rent please contact us so we can help.

Weekly rents are paid on a Monday, and there will be 53 Mondays in the 2024/25 financial year, which runs from 1st April 2024 until 6th April 2025 inclusive. 31st March 2025 is a Monday, so rent will be due on that day

A standard year is 365 days long, which equals 52 weeks and one day.
A leap year, such as 2024, is 366 days long, which equals 52 weeks and two days.

These 'extra' days are accumulated, and every five or six years they are added to the financial year as an extra week.

No, Universal Credit have confirmed that they won’t pay the rent for the 53rd week of the 2024/25 financial year. This means that if you are paying monthly, you’ll need to pay a little extra each month to cover the 53rd week.

As there are 53 weeks in the 2024/25 financial year, to work out your monthly rent you multiply your weekly rent by 53, then divide by 12.

Yes, you can still pay your rent monthly.

If you are paying 12 equal payments a year, your new monthly payment will be:

Weekly rent x 53 weeks* ÷ 12

* the 2024/25 financial year is a 53-week year.

If you receive Housing Benefit payments directly, you must advise the local authority of the change in charges, and supply a copy of the letter we have sent you as evidence.

If you receive Universal Credit, you must advise the Department for Work and Pensions (DWP) of the change in charges, and supply a copy of the letter we have sent you as evidence.

Changes to Universal Credit should be notified through your journal between 1st and 5th April 2024. If you do not notify DWP of the change during this period it may affect how much Universal Credit you receive. Please do not report changes before 1st April.

You can report your rent changes by either:

  • signing into your Universal Credit account if you have one, or
  • calling the Universal Credit helpline (0800 328 9344) if you don’t have an account.

Our priority is to support our tenants to sustain their tenancies, and we want to help prevent rent arrears where possible.

Our Relationship Specialist and Tenancy Sustainment teams are trained to ensure you get the most out of your income and benefits, to help you manage your finances, and to support you through any changes in circumstances. Their services are friendly, free and confidential.

Please get in touch with us as early as possible if you need help to pay your rent. Alternatively, there is advice and support available from your local Citizens Advice.

You do not need to take any action. We will continue to collect your rent using your direct debit (and any other arrangement you may already have in place) which will be adjusted to your new rent.

You will need to instruct your bank to change your standing order. If your bank sets up a new standing order (instead of amending the existing one) please make sure they close the old one.

Your service charges have increased by the Consumer Prices Index (CPI) + 1%. This means your service charge has increased by 7.7%, in line with current government guidance.

The service charge is based on the cost of the services we provide that are not included in your rent, such as the cleaning and maintenance of communal areas, replacement of scheme assets, and other scheme-specific services. Your schedule of services describes in detail the services we provide to your scheme.

Fixed service charge is where we set the cost of providing services to a home at the beginning of each financial year. You pay the service charge throughout the year, and at no point will there be additional amounts to pay or refunds due.

Eligible and Ineligible Service Charge refer to whether or not a service charge can be paid for through benefits on behalf of the tenant(s). Where personal charges are provided these will be deemed ineligible for government benefit support.

For a statutory definition of a Service Charge, see section 18 of the Landlord & Tenant Act 1985.

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