By continuing to browse our site, you are consenting to the use of cookies.

Gas safety

If you have a gas supply at your home, do not ignore your safety test appointment.

Under your tenancy agreement you must allow us access for this. Failure to do so means we could take legal action to gain entry to your home. It is illegal for anyone not Gas Safe registered to work on a gas supply or any appliance.

Do not:
  • Install or remove a gas fire or boiler without getting our permission first
  • Remove the boiler case or touch the internal parts
  • Paint the boiler case, as this will create a fire hazard
  • Block any ventilation grills or air bricks
  • Cover external flues
  • Use a gas appliance if you think it’s faulty.
If you smell gas:
  • Call 0800 111 999 to report the leak
  • Put out cigarettes, or any naked flames
  • Turn off the gas at the main control valve
  • Do not use matches or a naked flame of any kind
  • Do not use any electric switches
  • Open all doors and windows
  • Leave your home until it has been declared safe to return.

As a landlord, we're legally responsible for our tenants gas safety, and the landlord owned appliances with your property under Gas Safety (Installation and Use) Regulations 1998. A responsibility we take very seriously, and this means we must:

  • Arrange a Gas Safe registered engineer to carry out a gas safety inspection check every 12 months
  • Provide you with a copy of the Landloard Gas Safety Record (you may know this as an LGSR) before you move into a property or within 28 days of an annual service
  • Maintain the gas pipework and flues in accordance with the manufacturers instructions.

What can you do to stay gas safe aware

  • Make sure you allow our Gas Safe contractor to access your home to carry out the safety inspection in good time and before any current validation expired
  • Have any appliances that you own, checked and tested regularly by a Gas Safe Engineer 
  • Keep on eye on your appliances to make sure they're working as expected and report any concerns or faults with the appliances or pipework quickly to us so we can get them checked. 

Safety and security

By law, anyone who works on your gas appliances, pipework and flues must be Gas Safe Registered and must hold a Gas Safe Card. Remember to check this every time someone calls at your home and look out for the yellow triangle.

The card will tell you: 

  • Who the engineer is
  • What the engineer is qualified to work on
  • that these qualifications are valid and in date. 

If you're worried at any time about an engineer attending your home, you can contact us to check, or call Gas Safe direct on 08004085500.

Carbon monoxide

Many of our homes have gas central heating and use gas boilers to heat your water. If your boiler is not serviced regularly, it will not burn efficiently and could produce carbon monoxide. This is an odourless gas that is harmful or even deadly. We therefore provide each home with an alarm which detects if carbon monoxide is present in the air.

Visit out Carbon monoxide page for more information.

Partnership • Respect • Pride
Realising the potential in our communities


Red Kite Community Housing, Windsor Court, Kingsmead Business Park, High Wycombe, HP11 1JU

Red Kite Community Housing is the trading name of Red Kite Community Housing Limited, a charitable registered society which operates for the benefit of the community under the Cooperative and Community Benefit Societies Act 2014, registered in England with the Financial Conduct Authority (registration number 31322R) and the Regulator of Social Housing (registration number 4682). VAT number 290 7410 06.