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Gas safety

Safety tests

If you have a gas supply at your home, do not ignore your safety test appointment.

Under your tenancy agreement you must allow us access for this. Failure to do so means we could take legal action to gain entry to your home.

Gas safety check due over Christmas?

If you're one of our tenants whose annual gas safety check is due over the festive period, and you're worried this may be affect your celebrations, please contact us or our contractors Sureserve Compliance South by calling 020 8269 5981 as soon as possible so we can try to organise a mutually-convenient appointment earlier in December to have this completed. We recommend the check is carried out before the festive period rather than postponed until the new year - a delay may pose a safety risk, and could result in us having to take legal action to gain access.

Keeping your home safe

It is illegal for anyone not Gas Safe registered to work on a gas supply or any appliance.

Do not:

  • Install or remove a gas fire or boiler without getting our permission first
  • Remove the boiler case or touch the internal parts
  • Paint the boiler case, as this will create a fire hazard
  • Block any ventilation grills or air bricks
  • Cover external flues
  • Use a gas appliance if you think it’s faulty.

If you smell gas:

  • Call 0800 111 999 to report the leak
  • Put out cigarettes and any naked flames such as candles
  • Turn off the gas at the main control valve
  • Do not use matches or a naked flame of any kind
  • Do not use any electric switches
  • Open all doors and windows
  • Leave your home until it has been declared safe to return.

Our responsibilities

As a landlord, we're legally responsible for our tenants' gas safety, and the landlord-owned appliances within your home, under the Gas Safety (Installation and Use) Regulations 1998. This is a responsibility we take very seriously - it means we must:

  • Arrange a Gas Safe registered engineer to carry out a gas safety inspection check every 12 months
  • Provide you with a copy of the Landlord Gas Safety Record (you may know this as an LGSR) before you move into a home, or within 28 days of an annual service
  • Maintain the gas pipework and flues in accordance with the manufacturer's instructions.

What can you do to stay Gas Safe aware

  • Make sure you allow our Gas Safe contractor to access your home to carry out the safety inspection in good time and before any current validation has expired
  • Have any appliances that you own checked and tested regularly by a Gas Safe Engineer
  • Keep an eye on your appliances to make sure they're working as expected, and report any concerns or faults with the appliances or pipework quickly to us so we can get them checked.

Read our Gas appliance and heating safety policy.

Safety and security

By law, anyone who works on your gas appliances, pipework and flues must be Gas Safe registered and must hold a Gas Safe ID Card. Remember to check this every time someone calls at your home, and look out for the yellow triangle.

The card will tell you:

  • Who the engineer is
  • What the engineer is qualified to work on
  • That these qualifications are valid and in date.

If you're worried at any time about an engineer attending your home, you can contact us to check, or call Gas Safe direct on 0800 408 5500.

Carbon monoxide

Many of our homes have gas central heating and use gas boilers to heat your water. If your boiler is not serviced regularly, it will not burn efficiently and could produce carbon monoxide. This is an odourless gas that is harmful and can be deadly, so we provide each home with an alarm which detects whether carbon monoxide is present in the air.

Electrical safety inspections

We're required to take action to prevent electrical incidents such as shocks and fires within our tenants' homes. To meet these requirements, we carry out a five-year Electrical Installation Condition Report (EICR) - like an MOT of your electrics - which will highlight any issues we need to rectify.

Energy saving

Energy is one of the biggest expenses for many homes, but there are lots of ways we can support you - find out more.