Communal areas and storage
We have a legal duty to make sure that we reduce the risk of fire in our flats and schemes, and that tenants are able to escape in an emergency. We take safety very seriously and because of this, we're strict about what is stored in communal areas.
This applies to things such as mobility scooters, walkers, pot plants, bicycles, furniture and ornaments which are in corridors, hallways, cupboards and other communal areas.
Where your scheme has a designated communal storage cupboard or shed, only permitted items are allowed to be stored there. You must get permission from us before any items are stored in these areas. If permission is granted, all items will need to be labelled with your name and address.
Our approach to dealing with items in these areas, focuses on:
- Ensuring that our customers enjoy a safe, clean and tidy environment
- Preventing the risk of injury or loss of life through cluttered communal areas
- Meeting our legal requirements.
These are our responsibilities, but tenants are also responsible for the safe storage of their goods, in line with their tenancy agreement.
Generally, within the communal areas of our homes, there will be no storage of personal belongings permitted. Even if the belongings are not an immediate risk or fire hazard, they will affect the cleaning and appearance of the area.
The storing or charging of mobility scooters in any communal area is strictly forbidden. Tenants must obtain our consent before purchasing or leasing a mobility scooter. Tenants may only store a mobility scooter within their own home, unless there is a designated mobility scooter storage area provided which has space available and which has been agreed by us.
If you're thinking of getting a mobility scooter, please contact us first to ensure that there's a suitable location where it can be kept.
We'll check and enforce these rules when carrying out our regular health and safety inspections and risk assessments.
There will be times when we remove items straight away if they cause an immediate risk, such as if they are blocking a fire exit or if they could cause a fire. This could apply if items are stored in electrical cupboards, for example.
If they're not an immediate risk, we'll try and find out who's left the item, and ask them to remove it within a specific timescale. If we can’t find who's left the item, or if the person responsible has not removed it despite our request, we'll remove the item ourselves and, depending on its value, will dispose of it or store it for a limited time. We may charge the tenant for this.
Get in touch
If you have any questions about fire safety or communal areas, please contact 01494 476100 or email email@example.com.
Thank you to all our customers who help us to keep our homes safe.