Our cleaning service
Sasse Facilities Management Services Limited provides cleaning services on our behalf across the district. We selected them as the best contractor for the job by getting a group of our tenants, alongside staff, to shape the specification, evaluate the bids, and select Sasse as the preferred contractor.
The cleaning tasks
Sasse are responsible for cleaning the areas of your blocks, including lobbies, stairwells, corridors, bin stores and windows. The number of areas they clean depends on which block you live in and an accurate list can be found on your noticeboard.
Tasks include vacuuming, sweeping and mopping of floors; dusting and wiping of surfaces, and the removal of litter and graffiti. Sasse will make sure that an agreed standard is met at all times.
Our standards
We have set out four standards, A, B, C, and D, where:
- A is considered very good
- B is satisfactory
- C is poor
- D is totally unacceptable
We expect an A standard for all parts of the cleaning service after every visit by Sasse. We expect all maintenance services to be delivered to a B standard at all times.
If we inspect a site and find a C standard Sasse will return to the site within 24 hours. Any inspection that highlights a D standard will result in Sasse being issued with a Default Notice, meaning that we can withhold payment.
Standard A is considered very good. You should expect to see this standard after every visit by Sasse.
There is no dirt on the stairs or landings and there is no dirt in corners or stuck to the floor.
Floors are in good condition and are swept, mopped, and clean to the touch.
Windows have no dirt, no dust, no cobwebs, and the general level of cleanliness is excellent. Ledges are totally litter-free. Handrails are very clean and dust-free. They are obviously wiped and dusted regularly.
Garage areas should be clear of litter, weeds and debris. They should also be free of graffiti, fly-tipping and vandalism. Paths are free of litter, leaves and sharp objects.
Standard B is considered satisfactory. You should not expect to see any worse than this standard at any time.
There is no dust or litter and the surface is clean to the touch.
There is a little dust on the base of handrails since they were last wiped, but they are still clean.
Windows are in an acceptable condition and there is no more litter on the ledge than you would expect. There may be small bits of dirt present on floors even though they have just been swept and mopped.
The garage area is reasonably clean and well maintained, requiring little work to bring it up to standard A. It may contain small amounts of weed growth but should be in a good state of repair.
Paths and roadway areas typically have no more litter than you would expect as weeks pass.
Standard C is considered poor. If you see this standard you should contact us so that we can inspect the area.
Windows have a water streak down the inside. The ledges and window sills are in very poor condition with a large build-up of litter.
The light diffuser is in poor condition with old cobwebs and dirty surfaces.
Handrails and banisters are dirty and there are old cobwebs. There is dust along the floor, which has not been cleaned daily.
Garages contain small amounts of debris and refuse. There may be small amounts of fly-tipping and weed and moss growth. There may be some evidence of disrepair and minor vandalism.
Paths and roadways have a high build-up of litter and leaves.
Standard D is considered totally unacceptable. If you see this standard you should contact us so that we can inspect.
Handrails are too dirty to be used. There is no evidence of any wiping, dusting or cleaning.
The window is in very poor condition; the frame and glass are covered in excessive cobwebs, dust and dirt.
There is dirt and small pieces of glass mopped into the corner. Dirty corners on landings, alcohol bottles on stairs, and evidence of drug use.
Garage areas have extensive build-up of litter and debris. Bulk waste has not been removed and there is evidence of hazardous materials.
Pathways have excessive amounts of litter, or hazardous materials are found.
Cleaning schedules
Our cleaning schedules are subject to change. Our cleaners work to a specific standard, so if they notice that a block needs some extra care they will adjust the schedule to accommodate this.
Take a look at our cleaning schedule for days of the week you can expect your building to be cleaned:
| Building | Cleaning day |
|---|---|
| The Acres | Tuesday |
| Anglesley Court | Tuesday |
| Archdale | Tuesday |
| Arundel House (1-12) | Thursday |
| Building | Cleaning day |
|---|---|
| Bailey House | Tuesday |
| Baines House | Monday |
| Barleyfields | Wednesday |
| Barrowcroft | Friday |
| Barry Close | Tuesday |
| Beech Close | Friday |
| Bodian House (1-12) | Thursday |
| Bowerdean Road | Thursday |
| Brent Road | Wednesday |
| Britnall Court | Tuesday |
| Brooke Furmston | Wednesday |
| Brooke Road | Tuesday |
| Building | Cleaning day |
|---|---|
| Carisbrooke House (1-18) | Thursday |
| Chartridge House | Monday |
| Chichester Close | Thursday |
| Conway House | Monday |
| Building | Cleaning day |
|---|---|
| Denham Road | Friday |
| Darby Lodge | Tuesday |
| Building | Cleaning day |
|---|---|
| Edgewood | Monday |
| Elliot House | Wednesday |
| Ely House (1-8) | Monday |
| Building | Cleaning day |
|---|---|
| Fernie Fields litter pick | Tuesday |
| Fir Tree Cottages | Tuesday |
| Five Acres | Tuesday |
| Foxes Piece | Friday |
| Building | Cleaning day |
|---|---|
| The Gables | Wednesday |
| Gatensbury Place | Every day |
| George Lee Court | Tuesday |
| Gibbs House | Friday |
| Gilbert House | Thursday |
| Gray's Dormer | Monday |
| Greenway Court | Thursday |
| Gweneth Court | Wednesday |
| Building | Cleaning day |
|---|---|
| Harlech House (1-18) | Thursday |
| Havenfield | Thursday |
| Hayden House | Monday |
| Hereford House (1-8) | Monday |
| Hicks Farm Rise | Friday |
| Kennet Close | Tuesday |
| Hollis Road (1 & Common room) | Monday |
| Hollis Road (3-35) | Monday |
| Building | Cleaning day |
|---|---|
| Laburnum Road | Wednesday |
| Linchfield (31-72) | Monday |
| Building | Cleaning day |
|---|---|
| Mahoney Court | Monday |
| Mayorfield House | Monday |
| Mclellan Place | Monday |
| Mendip Way | Wednesday |
| Building | Cleaning day |
|---|---|
| Nancy Hall Court | Wednesday |
| New Court | Wednesday |
| New Road Gardens | Wednesday |
| Nickson Court | Tuesday |
| Norwich House (1-8) | Monday |
| Nottingham House (1-18) | Thursday |
| Building | Cleaning day |
|---|---|
| Orchard House | Tuesday |
| Building | Cleaning day |
|---|---|
| Park Street | Wednesday |
| Parsonage Close | Tuesday |
| The Pastures | Wednesday |
| Patches Field | Monday |
| Pendrill House | Thursday |
| Building | Cleaning day |
|---|---|
| The Quadrangle | Friday |
| Queens Place | Friday |
| Building | Cleaning day |
|---|---|
| Selbourne House | Tuesday |
| Severn House | Monday |
| Shaftsbury Street | Wednesday |
| Shelburne Court | Monday |
| Shiplake House | Tuesday |
| St Birinus | Friday |
| Stirling House (1-12) | Thursday |
| Building | Cleaning day |
|---|---|
| Tamar House | Monday |
| The Acres | Tuesday |
| The Gables | Wednesday |
| The Pastures | Wednesday |
| The Quadrangle | Friday |
| Totteridge Drive | Friday |
| Totteridge Road | Thursday |
| Building | Cleaning day |
|---|---|
| Warwick House (1-12) | Thursday |
| Westwood | Monday |
| Woollerton Court | Every day |
| Wycombe View | Friday |
| Building | Cleaning day |
|---|---|
| York House (1-8) | Monday |
Window cleaning
Window cleaning will be carried out:
- Once every two months in sheltered accommodation
- Once every six months on general needs communal windows.
Please note: Individual homes are not included.
Get in touch with us if you'd like to know when your windows are next due to be cleaned.
Graffiti
Have you spotted some graffiti that needs our attention? Please complete our Communal Spaces Report form and our team will be in touch.