At Red Kite, we want every tenant to feel supported when using our services. Many of you have filled in our Knowing Our Tenants survey, which includes an option to tell us if you need any adjustments to help you access our services more easily. When someone lets us know they need something, a member of our team gets in touch to talk about what would help.
We’re already making individual changes based on what tenants have shared. These adjustments are often simple but can make a real difference to how people experience our services.
Some examples of reasonable adjustments include:
- Giving tenants a little more time to get to the door during visits
- Providing letters in larger print so written information is easier to read
- Arranging appointments later in the day if early mornings are difficult
- Recording a preference to speak to a family member or advocate
- Sending information by email rather than printed letters for tenants who use screen‑reading software.
If you think there’s a way we could adapt our services to make them easier for you to use, we’re here to help. You can tell us through the Knowing Our Tenants survey, which you’ll have received by email or in the post. If you need help completing the survey, haven’t seen it come through yet, or would like to talk to us about any adjustments you need, give us a call on 01494 476100 or email us at contact@redkitehousing.org.uk.
