Our Tenancy Sustainment Specialist (TSS) has been complimented for their exceptional work with one of our tenants who has been struggling with mental health issues.
The TSS has been instrumental in providing consistent support and guidance to our tenant, who had visited our office and told us they were feeling overwhelmed and distressed. By offering a listening ear and understanding our tenant's challenges, the TSS has played a vital role in helping them regain a sense of hope and stability.
Through regular communication and encouragement, the TSS has empowered our tenant to take proactive steps towards improving their mental health and living situation. This included encouraging them to resume taking their medication and to seek support from their GP. The tenant's gratitude for the Specialist's support is clearly evident in their heartfelt words:
“I've had major issues with my mental health for a very long time and been unable to function to do normal tasks - I feel as though the world is on top of me. I had a major crisis and came into the Red Kite offices feeling as though I wasn't being heard or supported. However, since receiving weekly guidance and support from Red Kite's Specialist my life has changed for the better. I no longer feel helpless - I honestly believe she has saved my life.
"I want you to know how important staff members like this Specialist are for vulnerable tenants like myself. Their patience has given me so much ease. Thank you for assigning them to me.”
Our Tenancy Sustainment Specialist's dedication and commitment to supporting our tenants is a testament to their exceptional skills and compassion. Their work has made a significant difference in this tenant's life, and we are proud to have them as part of our team.
Remember, if you're struggling with any aspect of maintaining your tenancy, or experiencing mental health issues, please contact us - we are here to listen and to help, and we can put you in touch with our partner organisations who can offer advice and support.