As the cold days and dark nights draw in, it's essential we address any issues of damp, mould and condensation (DMC) in your home. We’re dedicated to ensuring our tenants live in safe, healthy, and comfortable environments. Here's what we’re doing to support you this autumn and winter.

Raising awareness and providing support

From 15th October, we began a campaign to raise awareness about the importance of letting us know when you spot any signs of DMC in your home. This includes regular social media posts (two a week), sharing information in tenant newsletters, and information on our website. We’ll be sharing helpful tips on how to prevent DMC and you can head over to our dedicated DMC webpage to find out more.

Reporting tools and processes

We have an easy-to-use DMC report form, allowing you to report issues online through our website – we can also fill this form out over the phone if you aren't able to access our website. Give us a call on 01494 476100.

We have a team of dedicated technical repairs staff on hand to help with any DMC related queries and issues and have recently purchased a thermal imagery camera for our Technical Officers to use in more complex cases where we’re struggling to identify the cause of damp or mould – making sure that no case is left unresolved.

You’ll be kept informed throughout the process, ensuring no one is left without a response to their concerns.

Get in touch

There are multiple ways you can get in touch with us to let us know about DMC in your home.

Web chat: The quickest way to contact us during our opening hours is through web chat. You can access our web chat on any page of our website, no matter where you are - just tap/click the tab on the right-hand side to talk to one of our relationship advisors. We aim to respond to queries by web chat within five minutes

Phone: Call us on 01494 476100. During busy times, there may be a wait to get through. If so, consider contacting us through web chat. If we cannot answer your call, we will return it within two hours when you select the callback option

Email: Contact@redkitehousing.org.uk. We aim to get back to you via email within two working days, but during busy times it might take us a little longer

Social media: We aim to respond to direct messages on Facebook, Instagram, or X (Twitter) within two working days

Visit the office: Our office is open Monday to Thursday 08.45am - 5.15pm. We’re always happy for you to pop in and discuss any queries you may have. If your query is more complex, consider giving us a call to book an appointment so we can ensure the correct member of staff will be on hand to help.

Our opening hours

Monday - Thursday: 8.45am - 5.15pm
Friday: 8.45am - 1pm

Remember, if you notice damp, mould or condensation in your home let us know straight away.