We’re happy to announce our involvement and support of the Department for Levelling Up, Housing and Communities’ recent campaign – Make Things Right.

We believe that every tenant deserves a safe, comfortable, and well-maintained home. The new campaign aims to empower you, our valued tenants, by ensuring you know your rights, can voice your concerns, and have confidence that we’re listening.

We want you to know that we’ve heard you and that your feedback matters to us.

Whether it’s a leaky tap, a flickering kitchen light, or a concern with a neighbour, we’re committed to making things right. Our goal is to create a community where everyone feels heard and respected, and we continue to be truly tenant-led.

Know the steps to get an issue fixed:

  • Step 1: Report it to us. Then, if it is not fixed...
  • Step 2: Complain through our complaint process, and if you’re not happy with the final response from us...
  • Step 3: Escalate your complaint to the Housing Ombudsman.

The Housing Ombudsman is impartial, will investigate fairly, and can order landlords to act. Once the Housing Ombudsman has ruled against a landlord, they must show they are acting within 6-8 weeks.

To tell us your thoughts or concerns, head over to our feedback page, give us a ring on 01494 476100 or send us an email at contact@redkitehousing.org.uk.

Together, we can make things right!

Make Things Right campaign graphic