Current vacancies

As a supervisor, you’ll lead a team of Relationship Advisors to deliver a high-performing, multi-channel contact centre experience. You’ll be responsible for day-to-day team management, performance monitoring, coaching, and service improvement. This role is ideal for someone who thrives in a fast-paced environment, is passionate about customer service, and can inspire others to deliver excellence across all customer touchpoints.

Our Property Pod is a hive of activity, responsible for delivering a range of services through our Home Safety, Asset Management and Responsive Repairs and Empty Homes teams. You will provide support to teams delivering the full range of works but will have a focus on the Responsive Repairs and Empty Homes contract. Every day brings its unique set of challenges which need effective contract management and logical decision-making skills to resolve.

The post holder will play a central role in a commercial, customer-focused environment during a period of significant change. They will influence the future of property asset management services for Red Kite residents, setting new standards for performance, accountability, and customer experience. This role calls for someone who is commercially astute, data-driven, people-focused, and above all, dedicated to making a positive difference in the lives of residents. Strong commercial leadership will be essential to ensure procurement, mobilisation, and contract management are delivered to the highest standards.