The Housing Ombudsman
The Housing Ombudsman is an independent organisation which deals with disputes between tenants and landlords. From April 2013, if you want to contact the Housing Ombudsman Service your complaint will first need to be considered by a ‘designated person’. This is a stage which has been introduced into social housing complaints procedures by the Localism Act 2011 to give local people a more active role in resolving complaints.
‘Designated persons’ are defined in the Act as MPs, local councillors or designated tenant’s panels. Local people can set up their own tenant’s panels but they need to be recognised as such by their landlord. If you would like more information about these panels please contact us.
You can refer your complaint directly to the Ombudsman (and without a referral from a designated person) eight weeks after you have exhausted our procedure.
Visit the Housing Ombudsman Service website for more information.
Should you wish to contact the Housing Ombudsman their address is:
Housing Ombudsman Service
PO Box 152
Liverpool L33 7WQ
You can also contact them via phone: 0300 111 3000
9.15am-5.15pm: Mon, Thurs, Fri
9.15am-1.15pm: Tues, Weds
The Housing Ombudsman's Complaint Handling Code: Self Assessment
See our Self Assessment against Housing Ombudsman Complaint Handling Code.