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The Housing Ombudsman

The Housing Ombudsman is an independent organisation which deals with disputes between tenants and landlords. From April 2013, if you want to contact the Housing Ombudsman Service your complaint will first need to be considered by a ‘designated person’. This is a stage which has been introduced into social housing complaints procedures by the Localism Act 2011 to give local people a more active role in resolving complaints.

‘Designated persons’ are defined in the Act as MPs, local councillors or designated tenant’s panels. Local people can set up their own tenant’s panels but they need to be recognised as such by their landlord. If you would like more information about these panels please contact us.

You can refer your complaint directly to the Ombudsman (and without a referral from a designated person) eight weeks after you have exhausted our procedure.

Visit the Housing Ombudsman Service website for more information. 

Should you wish to contact the Housing Ombudsman their address is:

Housing Ombudsman Service
PO Box 152
Liverpool L33 7WQ

You can also contact them via phone: 0300 111 3000

9.15am-5.15pm: Mon, Thurs, Fri
9.15am-1.15pm: Tues, Weds


The Housing Ombudsman's Complaint Handling Code: Self Assessment

See our Self Assessment against Housing Ombudsman Complaint Handling Code.

Partnership • Respect • Pride
Realising the potential in our communities


Red Kite Community Housing, Windsor Court, Kingsmead Business Park, High Wycombe, HP11 1JU

Red Kite Community Housing is the trading name of Red Kite Community Housing Limited, a charitable registered society which operates for the benefit of the community under the Cooperative and Community Benefit Societies Act 2014, registered in England with the Financial Conduct Authority (registration number 31322R) and the Regulator of Social Housing (registration number 4682). VAT number 290 7410 06.