Tenant Engagement Manager

At Red Kite, we take immense pride in our tenant-led approach and our unwavering commitment to embedding the tenant voice into every aspect of our work. This role plays a pivotal part in managing and delivering our formal engagement structure, including tenant scrutiny reviews, and in strengthening a tenant voice pathway that is both inclusive and accessible. Building on our tenant-led roots, we aim to ensure meaningful engagement across the organisation, empowering tenants to influence decisions and shape services. We expect our team members to champion this ethos, uphold our values, and contribute to a culture where tenant perspectives are not only heard but actively drive our strategic direction.

Key Responsibilities

•    Line manage the Tenant Engagement Specialist. 
•    Oversee the Tenant Voice Pathway, including core groups and structured engagement opportunities.
•    Maintain awareness of the Transparency, Influence and Accountability Standard and support responses to the Social Housing (Regulation) Act 2023.
•    Guide staff in working effectively with tenant volunteers and embedding the Tenant Engagement Strategy.
•    Deliver engagement events, consultations, and outreach to resident associations and sheltered schemes.
•    Manage and monitor tenant voice impact data, performing quality checks and centralising information for internal and external sharing.

Qualifications, Skills & Experience

We have a dedicated team here at Red Kite that supports employees with all things Learning and Knowledge. This role requires you to: 

•    Essential experience in tenant engagement and knowledge of regulatory expectations. 
•    Desirable experience in the Social Housing Sector and line management.
•    Strong understanding of engagement legislation and best practice.
•    Proven ability to manage teams and drive strategic outcomes.
•    Skilled in data collection, analysis, and impact reporting.
•    Confident in leading scrutiny reviews and verification processes.
•    Comfortable working with diverse groups and building strong relationships across teams.

Please note: We occasionally close vacancies early in the event we receive a high number of applications, so we advise you to submit an application as early as possible.

Location: Hybrid working - two days per week in the office in High Wycombe.

How to apply

Have a read of the job description and if you’re excited about this opportunity take a look at our guidance notes and complete the application form and email it to Recruitment@redkitehousing.org.uk.

35-hour week pilot

Since June 2024 we have been piloting a change to our normal full-time, 37-hour 5-day week. We are trialling a shorter 35-hour week (for the same pay as before) where staff work a full day Monday to Thursday, and finish the working week at 1pm every Friday. It’s just a pilot at this stage while we evaluate its impact on our staff, our tenants, and the service we provide, but if successful we will consider a permanent move to this way of working in 2026.