Tenancy Specialist Team Manager

Key responsibilities

• Lead and manage a team of Tenancy Specialists to deliver high-quality, consistent, and efficient tenancy management services
• Oversee all pre-tenancy and tenancy management functions, ensuring compliance with policies, procedures, and housing regulations
• Manage and prepare legal documents, including Notices to Quit, Possession Orders, Injunctions, and other tenancy-related paperwork
• Oversee complex tenancy cases such as failed successions, use and occupation accounts, tenancy breaches, and renewals
• Manage emergency decants and internal moves in line with policy
• Lead performance management, coaching, and one-to-one development to ensure individual and team goals are met.

Our essentials

• A strong understanding of housing law, tenancy types, and tenancy management processes
• Proven experience managing complex tenancy issues such as succession, housing fraud, ASB, and domestic abuse
• Excellent written and verbal communication skills, with the ability to prioritise and handle competing demands
• Experience managing staff performance and driving service excellence.

Qualifications, skills and experience

We have a dedicated team here at Red Kite that supports employees with all things learning and knowledge. This role requires you to have:

• A Level 4 qualification (regulated by Ofqual) or willingness to work towards one, in areas such as professional practice skills for housing management, equality, diversity & inclusion, and customer service in housing
• Significant, recent experience in housing management at a management level, including staff supervision
• A proven record of delivering service improvements in tenancy management and sustainment
• Experience working with external partners to achieve positive outcomes for tenants
• A track record of strong performance management and understanding of various tenancy types (starter, fixed term, assured, etc.).

Please note: We occasionally close vacancies early in the event we receive a high number of applications, so we advise you to submit an application as early as possible.

Location: Hybrid working - two days per week in the office in High Wycombe.

How to apply

Have a read of the job description and if you’re excited about this opportunity take a look at our guidance notes and complete the application form and email it to Recruitment@redkitehousing.org.uk.

35-hour week pilot

Since June 2024 we have been piloting a change to our normal full-time, 37-hour 5-day week. We are trialling a shorter 35-hour week (for the same pay as before) where staff work a full day Monday to Thursday, and finish the working week at 1pm every Friday. It’s just a pilot at this stage while we evaluate its impact on our staff, our tenants, and the service we provide, but if successful we will consider a permanent move to this way of working in 2026.