Senior Empty Homes and Lettings Specialist

At Red Kite, we understand the importance of a home to someone’s quality of life, which drives our passion for making as many homes available as possible. The Empty Homes and Lettings Specialist plays a critical role in turning empty homes into new homes quickly and efficiently, helping to maximise income while delivering an excellent customer experience.

Key responsibilities

• Deliver a seamless end-to-end empty homes and lettings service, managing the process from property vacancy through to tenant sign-up and settlement, ensuring homes meet Red Kite’s lettable standards
• Manage and progress complex lettings activity, including priority moves, reciprocal moves, direct offers, Housing Adaptations and Lettings Panel (HALP) panel outcomes, internal transfers and temporary accommodation pathways
• Act as a subject matter expert for Dynamics and Open Housing systems, maintaining accurate records, conducting self-audits, supporting colleagues, and contributing to the development of procedures and how-to guidance.

Qualifications, skills and experience

• Experience working in a customer service–focused role with measurable outcomes
• Background in housing, property management, estate agency, commercial or lettings environments
• Experience of lettings negotiation, property management or maintenance processes
• Experience carrying out basic property inspections and applying technical knowledge.

How to apply

Have a read of the job description and if you’re excited about this opportunity complete the application form and email it to Recruitment@redkitehousing.org.uk.

If you’d like to have a conversation about the role, please contact Recruitment@redkitehousing.org.uk to arrange a conversation.

35-hour week pilot

We have been piloting a change to our normal full-time, 37-hour 5-day week. Since April 2024 we have been piloting a shorter 35-hour week (for the same pay as before) where staff work a full day Monday to Thursday, and finish the working week at 1pm every Friday. It’s just a pilot at this stage while we evaluate its impact on our staff, our tenants, and the service we provide, but if successful we will consider a permanent move to this way of working in 2026.