Insight Research Analyst

You will support the identification of key learning outcomes from all data analysis, with a particular focus on performance metrics and customer satisfaction data. Using a range of techniques, you will manipulate, analyse, and clearly visualise findings to support business understanding and improvement. Your responsibilities will include collecting and administering performance indicators, ensuring their relevance and accuracy, and contributing to the collation of reports for the leadership team with exceptional attention to detail.

In this role, you will conduct first-level research to inform both current and future business decisions. This includes monitoring and assessing the impact of new legislation, government policies, and wider community developments on our plans, policies, and strategies. You will gather and compare data from other organisations to provide valuable insights, helping to drive continuous improvement in our own performance and outcomes.

You will proactively identify issues during analytical work, collaborating with the Senior Insight Analyst to ensure effective solutions are implemented. Your contribution will also support the ongoing development of our insight methodologies and the digital transformation of our ways of working, with a focus on enhancing efficiency and improving customer outcomes. More broadly, you will play a key role in supporting the team and the wider business in delivering the objectives of our corporate strategy.

How to apply

Have a read of the job description and if you’re excited about this opportunity complete the application form and email it to Recruitment@redkitehousing.org.uk.

If you’d like to have a conversation about the role, please contact Recruitment@redkitehousing.org.uk to arrange a conversation.

35-hour week pilot

We have been piloting a change to our normal full-time, 37-hour 5-day week. Over the last 7 months we have been piloting a shorter 35-hour week (for the same pay as before) where staff work a full day Monday to Thursday, and finish the working week at 1pm every Friday. It’s just a pilot at this stage while we evaluate its impact on our staff, our tenants, and the service we provide, but if successful we will consider a permanent move to this way of working in 2025.